Customer Support Data Entry

LILLY PUSHPAM

**/* ********** ******,****** ROAD,CHOOLAIMEDU,CHENNAI

CONTACT: 965-***-****/882-***-****

EMAIL: ****************@*****.***

OBJECTIVE

DEDICATED CUSTOMER SUPPORT & EDUCATION EXPERT

7+ YEARS OF COMBINED EXPERIENCE DRIVING CUSTOMER SATISFACTION AND TEACHING PROGRAMMING LANGUAGES AND SOFTWARE, WITH A STRONG PASSION FOR DELIVERING EXCEPTIONAL SUPPORT AND EDUCATION

Skills

Customer relationship-

management

Emotional

intelligence

Data entry &

management

Analytical thinking

Communication & problem-

solving

Active listening Typing speed & accuracy Adaptability Conflict resolution &

Product knowledge

Written

communication

Attention to detail Team work

Time management Continuous

learning

Organizational skills Leadership

Programing languages (C,C++,C#.net,CSS,HTML,SQL)

Technical skills (MS Office, Google Suite, CRM)

EXPERIENCE

Customer Support Executive Dreams Computer, Chennai, India February 2021 - December 2024

Provided exceptional desk-side end-user support via phone, chat, and email

Remotely connected to users' computers for technical support

Responded to customer inquiries regarding service, billing, and equipment

Informed customers about available services and assessed their needs

Handled customer problems related to product function or defective parts

Maintained applicable paperwork and records

Teaching Faculty AAA International School CBSE, Sivakasi, India October 2018 - October 2020

Developed curricula, lesson plans, and instruction in core subject areas

Advised and counselled individual students in academic areas

Planned and supervised class field trips

Arranged for class speakers and demonstrations

Served as grade chair for 3 years

Software Teaching Faculty Apollo Computer Education, Madurai, India February 2017 - February 2018

Instructed students in software applications

Invigilated and graded projects, quizzes, and examinations

Evaluated students' knowledge and provided course completion certificates

Tracked and communicated students' progress throughout the course Data Entry Operator Victory Systems, Chennai, India October 2015 - April 2016

Spearheaded all data entry duties and responsibilities

Entered over 1,000 records per day with high accuracy

Performed data entry for invoices, mailings, and POs

Increased speed of data entry tasks by 28%

Used MS OFFICE Daily, including Outlook and Excel. 2

EDUCATION

Master of Science: Computer Science05/2018Madurai Kamaraj University – Madurai Bachelor of Science: Computer Science05/2015Madurai Kamaraj University - Madurai AWARDS AND ACKNOWLEDGEMENTS

Got Gold medal and Rank holder certificate in academic (2012-2015)

Completed Cloud Computing certificate course from EMC

British Council: British Council Connecting Classrooms certificate of completion on An Introduction to core skills for Leaders, attended a participatory course on, An Introduction to Core skills for Leaders Teaching Creativity and Imagination

Awarded as a Best Teacher in Coordinating the Integration of International Learning in the Curriculum

PROJECTS

Library management in C#.net, It manages and stores books information electronically according to students needs. The system helps both students and library manager to keep a constant track of all the books available in the library. Web portal for church in Php,JScript,CSS, It is systematic, well- organized and affordable system in handling and managing all the data or information of members for Church. Redundant work is reduced and less physical space is required to keep all the documents. The followers can able to know about the happenings of the church then and there. As a result, this proposed system enables Church to save time, cost and resources in their routine. LANGUAGES: ENGLISH,TAMIL

DECLARATION

I hereby declare that the information furnished above is accurate to the best of my knowledge. I take entire liability for the correctness of the information provided

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