Customer Service Call Center
Resume:
Terri J. Morrow-Estrada
Oak Park, Illinois 60304
*****.***********@*****.***
Summary of Skills:
Proven Customer Service experience to ensure repeat business
Heavy call center experience answering telephone calls, taking correct messages and relaying them to correct parties
Ability to work with groups or as an individual
Certifications: Earned National Career Readiness Certificate (WorkKeys)
Scored at Bronze level in verified skills in Applied Mathematics, Locating Information and Reading for Information
Experience: Home Depot Northlake, Illinois
Customer Service/Cashier December 18, 2017 to June 13, 2019
Trained new employees
Accepted cash and credit card payments
Stocked shelves with merchandise
All Credit Lenders Elmhurst, Illinois
Customer Service January 2016 to May 2016
Answered questions on customer payment schedules
Filled out loan applications
H&R Block Elmhurst, Illinois
Customer Service/Receptionist December 29, 2014 to April 15, 2015
Set appointments for tax preparers
Answer general tax preparation questions
Madden Communication Roselle, Illinois
Customer Service October 6, 2014 to December 12, 2014 Representative
Updated Excel spreadsheets with correct store display information
Called stores around the United States to ask if they were using the Mark 10 VUSE electronic cigarette signage in the Marlboro section
Checked pictures of VUSE store displays to ensure proper signage was being used
Answernet Network Elmhurst, Illinois
Customer Service Representative October 2012 to March 2014
Handled high volume of incoming telephone calls and relayed messages to clients
Operated switchboard
Product Evaluations Oak Brook, Illinois
Marketing Representative October 2011 to May 2012
Called and executed food product surveys with food industry employees
Set-up appointments for customers to come in for product demonstrations
Delta Sonic Carwash Systems, Inc. Elmhurst, Illinois Cashier November 2005 to November 2010
Accepted cash and credit card payments
Trained new employees
Verified balances by counting money in register against receipts
Checked cash totals in register at beginning and end of work shift
Counted money to verify amounts, issued receipts for funds received and made correct change
Stocked shelves with merchandise
Culvers Restaurant Franklin Park, Illinois
Marketing Manager/Cashier November 2005 to August 2006
Set-up community events for Culvers Restaurant Franchise
Maintained records of donations and contributions
Organized party mailings
entered Accounts Receivables/Payables and Purchase Orders into computer system
Typed correspondence
Assisted with mass mailings
Education: Triton College River Grove, Illinois
Teacher Aide Certificate December 2013
References: Available upon request
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