Pharmacy Technician Quality Control

KB

KALIA BRADSHAW

************@*****.*** 267-***-**** Philadelphia, PA 19140

Board Certified Pharmacy Technician offering fourteen years of experience and track record of excellence in leading high performing teams in fast-paced retail environments. Accomplished in filling prescriptions with expert precision and ensuring quality control. Proven mentor of new and established pharmacy technicians with an aim to help them advance within their careers.

Drug Inventory Control

Insurance Billing

HIPAA Compliance

Workflow Optimization

Patient Counseling

New Hire Onboarding

Staff Development

Team Collaboration

CVS HEALTH CORPORATION

Philadelphia, PA

Lead Certified Pharmacy Technician

01/2018 - Current

Assist upper management in the development and implementation of policies, procedures, and protocols related to medication management. Assist pharmacist and pharmacy staff with clearing high volume of prescriptions and assist with customer questions.

Consult with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests. Monitor supply inventory and promptly submitted replenishment orders to prevent shortages.

Manage inventories, rotate stock, remove expired or damaged drug products and resolve discrepancies in drug counts. Ensure that patients are properly greeted and have their questions thoroughly answered regarding personal medications or over-the-counter pharmacy products.

Improved scheduling inconsistency and daily workflow of pharmacy staff members by delegating task and utilizing work-based management systems.

CVS HEALTH CORPORATION

Philadelphia, PA

Pharmacy Inventory Specialist

03/2013 - 12/2017

Resolved discrepancies between physical count and computerized records. Analyzed trends in usage of pharmaceuticals and medical supplies. Collaborated with pharmacy staff to identify product needs for patients and promptly placed orders to be received during the next delivery day. Assisted with execution of projects and made recommendations for process improvement to upper management.

Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department. Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.

Troubleshot issues related to shipping and receiving in compliance with corporate procedures.

Summary

Skills

Experience

Corresponded with establishment representatives to rectify damages, shortages or nonconformance to specifications.

CVS HEALTH CORPORATION

Philadelphia, PA

Pharmacy Technician

11/2010 - 02/2013

Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system. Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.

Provided customer service to patients by answering questions about medications and health-related topics.

Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.

Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.

Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients. Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.

Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.

Atlantic City High School Atlantic City, NJ

High School Diploma

06/1997

Certified Pharmacy Technician

CPR Certified

Immunization Certified

Extensive work in childcare

Proficient in relevant software and technology

Strong work ethic and an ability to meet deadlines Strong attention to detail and capable multitasker References available upon request.

Education and Training

Certifications

Additional Skills

References

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