Operations Manager It Governance

James W. Anthony

Royse City, TX *****

214-***-**** ******@*******.***

Dynamic leader with over 25 years of experience in driving strategic initiatives, leading cross-functional teams, and delivering both operational and IT solutions. Proficient in project management, aligning technology with business goals, overseeing vendor relationships, and optimizing operational efficiency. Demonstrated expertise in IT governance, civil construction, contract administration, vendor negotiations, and stakeholder engagement. Adept at planning, budgeting, and executing large, complex projects with a focus on continuous improvement. Exceptional leadership and communication skills, with a proven track record of enhancing performance in dynamic, fast-paced environments. Professional Expertise

• Strategic Leadership & Program Management

• IT Governance & Security-Related Infrastructure

• Vendor Management & Contract Administration/Negotiation

• Process Optimization & Risk Mitigation

• Stakeholder Engagement & Change Management

• Project Budgeting & Expense Management

• Agile & Waterfall Methodologies

Professional Experience

Senior Operations Manager T&J Consulting LLC Dallas, TX AUG 2023 - CURRENT

• Delivered operational and IT solutions by leading cross-functional teams and consulting on business challenges to improve efficiency.

• Partnered with stakeholders to define project scope, timelines, and goals, ensuring alignment with organizational strategy.

• Led technology integration initiatives, implementing Oracle and Workday products to improve financial processes and human capital management.

• Negotiated vendor contracts, service agreements, and performance benchmarks to optimize cost and quality.

• Developed and executed IT governance, project methodologies, procedures, and processes to ensure successful project outcomes.

Regional Operations Project Manager AT&T Dallas, TX DEC 2020 - AUG 2023

• Oversaw vendor telecommunication wireline and wireless agreements, negotiating licensing contracts, renewals, and commercial terms for wireline and wireless construction projects.

• Reviewed and administered construction contracts, addressing changes in technical specifications and cost or schedule impacts.

• Administered and executed quality assurance, safety, and regulatory items related to construction projects.

• Managed directory services and configuration management projects, ensuring alignment with business objectives and stakeholder requirements.

National Process/Senior Quality Manager AT&T Dallas, TX JUN 2014 - DEC 2020

• Led improvement initiatives by streamlining workflows and collaborating with HR, Legal, and Operations teams to align processes with evolving business needs, ensuring optimal organizational performance.

• Acted as a strategic liaison between senior leadership and key stakeholders, managing metrics, diagnosing performance deviations, and providing insights for business improvements and data- driven solutions.

• Prepared and presented executive-level reports, translating complex data into actionable strategies for senior leaders, and driving decision-making across the organization. National Dispatch Center Area Manager AT&T Dallas, TX JAN 2012 - JUN 2014

• Directed dispatch operations for 500+ employees, implementing strategies to enhance engagement and reduce turnover.

• Consulted on operational systems for performance management and compliance with technical and scheduling requirements.

• Assisted facilities management with various site-related projects and system enhancements. Regional Operations Manager AT&T Austin, TX JUN 2002 - JAN 2012

• Managed 20+ union employees responsible for wireline, broadband, and wireless technologies.

• Negotiated vendor agreements, conducted reviews of licensing contracts, and implemented changes to align with organizational strategy.

• Successfully obtained a high compliance rate in service delivery through effective resource and process management.

Telecommunications OSP Engineer AT&T Fort Worth, TX DEC 1999 - JUN 2002

• Developed and implemented designs for aerial and underground telecom infrastructure, including fiber optic and copper cabling routes, conduit layouts, and network expansions to support telecommunications services.

• Conducted site inspections and feasibility studies, assessed environmental and regulatory constraints, and coordinated with local municipalities and utility companies to obtain right-of- way permits and approvals.

• Oversaw OSP construction activities, ensuring compliance with industry standards, safety regulations (OSHA, DOT), and company specifications while managing vendor contracts, budgets, and timelines.

Education

Business Management - McClennan College, Waco, TX

Business Administration - Tarrant College, Fort Worth, TX Certifications

• Agile Certified

• Six Sigma Green Belt Certified

• Lean Certified

Technical Skills

Microsoft Office Suite Oracle Functional Workday Functional PowerBI JIRA Asana ServiceNow Workflow Engines ViaPeople EGIS OSHA Functional

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