Project Manager Information Technology

NIHARIKA JAIN

***************@*****.*** • 720-***-**** • LinkedIn

SUMMARY

A highly results-driven Product and Project Manager with over 7 years of experience in leading organizational transformation initiatives for Fortune 500 clients. Proven track record of improving process efficiency by 60% and reducing operational incidents by 35%. Expertise includes product road mapping, Excel-based data modeling, and using Agile tools like JIRA and Azure Boards. Adept at delivering measurable outcomes by aligning cross-functional teams to achieve strategic business goals. EDUCATION

Master of Business Administration - Xavier School of Management (XLRI), Jamshedpur, India 2021 – 2022 Bachelor of Science in Information Technology - Manipal Institute of Technology, Karnataka, India 2011 – 2015 WORK EXPERIENCE

Technology Consultant, Accenture Strategy Aug 2022 - Present Product Management:

• Defined product roadmaps and translated high-level goals into 100+ actionable tasks and user stories driving a 40% increase in feature adoption for an OpenAI project.

• Utilized customer journey mapping to identify pain points, prioritize features which enhanced user satisfaction metrics by 25% ensuring value-driven delivery.

• Streamlined agile planning using Azure Boards, ensuring 100% milestone adherence for project timelines and reducing sprint planning time by 30%.

• Led backlog refinement sessions and collaborated with stakeholders to decompose large epics into clear, executable user stories.

• Improved feature release cadence by 20% through better backlog prioritization and stakeholder alignment.

• Managed communication between teams, ensuring seamless collaboration across time zones and increasing sprint efficiency by 15%.

Business Analysis:

• Developed Excel-based data models, reducing cloud migration costs by 15% through efficient resource allocation.

• Led deployment strategy testing, achieving a 20% reduction in migration timelines. Project Management:

• Spearheaded cross-functional collaboration to assess current state, defined future solutions, boosting customer satisfaction by 20% and reducing turnaround time by 25%.

• Researched and synthesized data to set up contracts for 30+ accounts, driving 10% client growth in 6 months. IT Analyst, TATA Consultancy Services Jan 2016 - May 2021 Technology Consulting:

• Automated manual monitoring processes, improving operational efficiency by 60% and reducing errors by 25%.

• Modernized two HR applications, leading to a 20% improvement in system performance and reliability.

• Automated manual monitoring processes, improving operational efficiency by 60% and reducing system errors. Project Management:

• Achieved 99% SLA compliance by implementing proactive issue tracking and resolution strategies.

• Coordinated with cross-functional teams, increasing client satisfaction scores by 25% through improved hiring processes. ACHIEVEMENTS & CERTIFICATIONS

• JIRA Essentials with Agile Mindset (Atlassian Certified)

• Certified Scrum Product Owner (CSPO)

• Champion of the Quarter Award (Accenture) for exceptional performance in project execution

• Azure Fundamentals (Microsoft Certified)

• 9 “On the Spot” Awards (TCS) for exceptional performance

• Special Initiative Award for a critical bug fix, reducing data processing time by 30% LEADERSHIP & EXTRA-CURRICULAR ACTIVITIES

• Executive Member, Corporate Projects Committee, XLRI Jamshedpur: Led collaboration with companies to strategically match students with internships aligned to their interests, driving improved engagement and a 15% increase in placement success.

• Enhanced team productivity by 15% through training sessions on automation and process management at TCS and Accenture.

• Campus Ambassador, XLRI Jamshedpur: Helped guide the potential new joiners with queries regarding the program.

• Volunteer, Contributed 9 hours to community service.

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