Project Management Scrum Master

KENNETH W. SCOTT

**** ******* ****, ***********, ** 14424

512-***-**** *******.*.*****@*****.***

www.linkedin.com/in/kenneth-w-scott

Professional Summary

Certified Project Management Professional (PMP) and Certified Scrum Master (CSM) with 20+ years of experience leading complex, cross-functional initiatives across diverse industries, delivering them on time, on budget and with fitness for use. Skilled in full lifecycle project delivery using Agile (Scrum, Kanban), Waterfall, and hybrid methodologies. Demonstrated success in managing globally distributed teams, stakeholder engagement, risk management, and requirements gathering, as well as enterprise-level digital transformation initiatives. Proven ability to deliver high-quality results under pressure in matrixed organizations. Technically adept with tools like JIRA, Confluence, MS Project, Excel, and Visio, with a foundation in early web, eCommerce, and CMS development.

Core Competencies

Project Lifecycle Management Agile (Scrum, Kanban) Waterfall Hybrid Methodologies Stakeholder Engagement Change Management SDLC Requirements Gathering Risk Mitigation Process Improvement Team Leadership JIRA Confluence MS Project Microsoft Office Suite Visio Mentoring Cloud Migrations Communication

Professional Experience

KForce (Hewlett Packard Enterprise, Manage & Track) – Canandaigua, New York

Program Manager

Oct 2019 – Jan 2025

Led multiple global initiatives through initiation, planning, execution, and closure phases within Agile and hybrid environments.

Spearheaded development of an AI-enabled automated chat application for internal/external users to streamline order visibility and processing.

Coordinated a globally distributed team across Central Europe to India; ensured seamless project delivery and communications.

Fostered strong working relationships with cross-functional IT and business teams in a complex matrixed organization.

Mentored junior Project Managers, promoting Agile best practices and delivery excellence.

General Motors (GSMC Online Retailing) – Austin, TX

IT Project Manager

Jan 2016 – Feb 2019

Managed multiple concurrent projects including Shop-Click-Drive redesign and Digital Dealer Program for 800+ dealers in South America.

Directed teams of 3–30 developers and associated QA/RA staff using GM’s Enable Process.

Delivered projects on-time and on-budget using Agile and Waterfall methodologies.

Established and maintained strong relationships with business stakeholders.

Mentored junior project managers.

Electronic Arts (Worldwide Customer Experience) – Austin, TX

Program Manager

Feb 2010 – Jan 2016

Owned two mission-critical systems: Omega (CSR tool) and Dojo (data warehouse).

Led global replacement of legacy telephony systems with VOIP across US, EU, and APAC support centers.

Migrated CRM from RightNow to Salesforce in 42 days.

Initiated and refined Project Management and Change Management processes in a hybrid environment.

Oversaw AWS-based cloud data warehouse development for critical reporting and analytics.

Education

Texas State University – San Marcos, TX

Bachelor of Science in Computer Science

Certifications

Project Management Professional (PMP #238014, Expires July 2027)

Certified Scrum Master (CSM #206793, Expires August 2026)

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