Service Delivery Desktop Support
Resume:
. CONTACT
Jaipur, India ******
************@*****.***
SKILLS
Service delivery optimization
Vendor relations
IT cost optimization
Technical troubleshooting
IT infrastructure setup
Managing Server Active Directory and
Giving Access Permissions to Users
Configuration Access Points in VGL
campus
Installation and configuration Laptop,
desktop, MacBook
Manage all backups on NAS Device
Managing and assigning Adobe &
Corel License to users.
Configuration DNS, DHCP, Active
Directory.
Managing the Manage Engine Tool for
inventory and client support.
Manage the VC Board Room &
Conference Room
I am recently working on MS Office
O365 Admin Console.
LANGUAGES
English:
Hindi:
PERSONAL INFORMATION
Father's Name: Mr. Mahesh Sharma
Date of birth: 08/19/1992
Marital status: Married
HOBBIES AND INTERESTS
Dance
Outing
Accomplished IT Executive with extensive experience in service delivery optimization, vendor relations, and IT cost management. Proven track record in technical troubleshooting and IT infrastructure setup, including managing server active directory, configuring access points, and overseeing backups on NAS devices. Demonstrated expertise in desktop support, system engineering, and technical support roles across diverse organizations such as Vaibhav Global Ltd., Genesys International Corporation Ltd., Wipro Ltd., and SMS Hospital. Adept at managing Adobe & Corel licenses, DNS/DHCP configurations, and the Manage Engine Tool for inventory and client support. Currently enhancing skills in MS Office O365 Admin Console with a focus on continuous improvement in IT service delivery. EXPERIENCE
January 2022 - Current
IT Executive Vaibhav Global Ltd., Jaipur
November 2021 - January 2022
System Engineer Genesys International Corporation Ltd., Jaipur August 2019 - October 2021
Desktop Support Engineer (L2) Wipro Ltd., Jaipur
January 2017 - August 2019
Technical Support Engineer SMS Hospital, Jaipur
EDUCATION
01/2015
M.com
Rajasthan University, Jaipur
01/2013
B.com
L.B.S. College, Tilak Nagar, Raja Park, Jaipur
01/2010
Senior Secondary Education
Rajasthan Board
01/2008
Secondary Education
Ajmer Board
.
AKASH SHARMA
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