Support Technician Cable
Resume:
Jamshid Shirzai
***** ** ***** ** ******, WA ****5
**.********@*****.***
Professional Summary:
College graduate with a bachelor’s degree in network, and Cisco “CCNA” certified, offering a strong academic background in IT combined with excellent IT experience. Consistently recognized for technical troubleshooting skills used to resolve challenging technical issues rapidly and cost-effectively, and quickly learn and master new technologies, equally successful in both team and self-directed settings and proficient in a range of computer systems, applications, tools, testing methodologies and with great customer service-oriented skills. Experience:
Cable Technician, Taknon 5/2024 – Current
Redmon WA
Built and configured patch panels, wall jacks, outlets, racks and other equipment associated structured cabling systems.
Installed, terminated and tested Cat6 and Cat7 network cables in accordance with industry standards.
Provided feedback to supervisors regarding any potential problems encountered during installations or repairs.
Completed all required paperwork accurately and timely for each job completed. Support Technician, HelloTech 2/2024 – 5/2024
Seattle WA
Installed new equipment according to manufacturer specifications and customer requirements.
Configured system settings for optimal performance and usability.
Ensured that all cables were securely connected and labeled correctly during the installation process.
Configured digital set-top boxes, modems, routers, amplifiers, splitters, doorbell, security camera and other related equipment.
Installed coaxial cables in homes or businesses for the purpose of providing internet connectivity services.
Network Cable Technician, Anistar Technologies 7/2023 – 2/2024 Seattle WA
Installed, terminated and tested Cat6 and Cat7 network cables in accordance with industry standards.
Installed, set up and repaired devices and system components.
Built and configured patch panels, wall jacks, outlets, racks and other equipment.
Performed physical cable management including labeling and organizing cables for easy identification.
Set up Switches, Modems, and other hardware with necessary cables.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
IT Support Specialist, PPS 11/2019 – 08/2021
Kabul Afghanistan
Managed and provided support to tier I IT technicians with their escalated issue and tickets.
Provide professional technical support to end users via ticketing system, email, and phone.
Created end users account in Active Directory and provided them with correct access by adding them to proper security groups.
Manage IT assets, update licenses, and keep track of all IT assets inventory.
Create and maintain documentation including process workflows and knowledge-based articles. IT Technician, IICTS 07/2016 – 11/2019
Kabul Afghanistan
Install, configure, and troubleshoot desktop systems, workstations, servers, and network issues.
Support servers, networks, and desktop-based software and applications.
Provided remote desktop and in person support for end users workstations.
Installed and Troubleshoot Microsoft Windows 7,8,10, and office 2010, 2013, 2016 and office 365.
Troubleshoot Network, VOIP, Internet connectivity problems, peripherals (Printers, Scanners, Fax...)
Provided support for common IT issues (Login password resets, new user creation/setup, email account, OneDrive using both Active Directory and Office365 Admin portal. Helpdesk, Wasel Telecom 12/2007 – 07/2016
Kabul Afghanistan
Provided technical support to users by researching and answering questions, troubleshooting problems, and maintaining workstation and LAN performance.
Provide support for common IT issues (Login password resets, new user creation/setup, email account, SharePoint access.
Improves system performance by identifying problems and recommending changes.
Manage IT assets, update licenses, and keep track of all IT assets inventory.
Create and maintain documentation including process workflows and knowledge-based articles. Education
Bachelor of Computer Science May 2015 – January 2019
Cisco Certified Network Associate (CCNA) Certificate
Microsoft Certified Solution Associate (MCSA) “Not Certified yet”
Microsoft Certified Systems Engineer (MCSE) “Not Certified yet”
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