Support Specialist Technical
Resume:
NICOLE M. OLSON
***************@*****.***
Empire Today, Remote - Merchandising Support Consultant JAN 2021 - OCT 2024
● Responsible for $1M in special order/commercial business projects
● Created prototype for a proprietary service application to better serve the sales force
● Served as a product expert, providing answers to product-related questions (100+ daily)
● Trained sample specialists (1) & assistant product managers (3) to source, price, and order materials
● Requested material cost from vendors and provided it to commercial business estimators
● Sourced products, pricing, wrote content, and provided drawings for RFPs for commercial accounts
● Designed custom carpet (5) for large upscale hospitality/entertainment clients
● Provided support to sales representatives, helping them close difficult jobs ($10k/project)
● Tracked sales and special order products, analyzing data to determine success
● Established relationships with 10 new vendors
● Reviewed post-install claims to determine qualification for manufacturer warranty Vanilla Video, Chicago, IL - Web Content Manager FEB 2018 - JAN 2021
● Rewrote web content for website, social media, and customer-facing rate cards
● Analyzed web and social media traffic data to create content that resulted in sales
● Created catalog of video samples for sales force to easily access for customer requests
● Produced RFP/RFI in English, Spanish, and Polish for customers
● Translated content and communicated with customers in Spanish and Polish Professional Book Reviewer APR 2016 - Present
● Reviewed 50+ titles in English, Spanish, and French across various genres and subject matters
● Conducted author interviews and crafted author spotlights for marketing purposes Empire Today, Northlake, IL - Assistant Product Manager JAN 2016 - FEB 2018
● Managed special orders for hard surfaces and carpets
● Assisted with commercial pricing requests
● Launched 20+ products through supplier/product line review
● Managed relationships with vendors and key industry players Heritage Travelware, Carol Stream, IL - Product Development Assistant MAY 2014 - MAY 2015
● Launched Back To School Backpack Campaign containing 15 backpack SKUs
● Worked with overseas suppliers to develop backpacks, business cases, and luggage
● Educated sales staff on products prior to buyer meetings
● Organized, photographed, and inspected every sample arriving in the office
● Wrote copy for hang-tags, website descriptions, and sell sheets Augustana College, Rock Island, IL - Bachelor of Arts Graduated: MAY 2014
Majors: English, Spanish, Business Marketing // Minor: Latin American Studies
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