Security Officer Customer Service

Donald Massengill

**** *********** **

Lodi, CA *5240

Cell phone 916-***-****

Email Midsecure @ yahoo.com

OBJECTIVES

To use the skills that I have learned in being, an Owner, manager, and supervisor of my own private security company, and process server, photocopier, and being in business for the last 40 yrs., along with special certifications, in a police dispatcher k-9 unit, 40-hour Hazwoper training, and FAA certified Recreational drone pilot.

Vigilant Private Security

July 2020 to Dec 24

Supervisor/customer service manager

Writing policies and general business operations, for Vigilant Private security, including, managing, and servicing, customers, employees, and overseeing customer service, writing budgets writing contracts, and performing sales calls to existing and prospective clients, and demonstrating and introducing new products, services to clients, and has a working relationship with the director of operations and support personnel and encourages and assists in their training and development when possible.

Security Officer

Checked the permitter of the property, looked for anything out of place and reported in a daily report, and patrolled once an hour, and if there was anything out of place would write an incident report and take pictures of the incident to go in the report. When I find a maint issue I would write a main request for that fixture or piece of equipment to be fixed.

ADJ SERVICES – Ca

President

10/17 to present.

Establishing and carrying out organizational or departmental procedures, goals, and policies

Directing and overseeing an organization’s budgetary and financial activities

Managing general activities associated with providing services and making products.

Consulting with other board members, executives, and staff about general operations

Negotiating and approving agreements and contracts

Appointing managers and department heads

Analyzing performance indicators, financial statements, and sales reports

Identifying areas to cut costs while improving programs, performance, and policies.

Communication skills to discuss issues and negotiate persuasively and clearly with direct subordinates while explaining their decisions and policies to those both outside and within the organization.

Decision-making skills when managing an organization, establishing policies, assessing distinct options, and selecting the best course of action.

Leadership skills for leading an organization and coordinating resources, policies, and employees.

Management skills to direct and shape an organization’s operations including managing budgets, business plans, and employees.

Problem-solving skills for identifying and resolving organizational issues, recognizing shortcomings, and implementing solutions.

Time management skills for completing multiple tasks simultaneously and usually under their own direction to ensure that they get their work done and meet their goal.

Security Camera Designer and Security camera trailer Sales rep and service tech and repair tech

NOTE: FROM 9/17/17 TO 7/20/20 I WAS INJURED ON THE JOB AND WAS ON A WORKER’S COMP CASE SO SOME TIME WAS DOING PRIVATE SECURITY CONSULTING ONLY AND OTHER TIMES WAS GETTING BETTER WHILE HAVING SURGERY, WITH THE WORKERS COMP CASE AND THE INJURY WAS A BROKEN WRIST WHICH ACCORD DURING A SHOP LIFTING ARREST ON A CLIENT’S PROPERTY,

World private security

Area supervisor

07/16/16 to 9/17/17

Customer service, sales, and operations, of a 1200 square mile area from San Jose CA to Woodland, ca 7 stores based on the meeting with store managers, and asset protection managers once a month keeping track of daily and incident reports managing the annual budget and maintaining the vehicles per site, writing proposals for new clients, and updating post orders as needed and working with local police and issuing P.C 602 civil trespass orders and other local and county ordinances within each of the stores locations,

Intercept Security Services

Armed security officer

5/14 to 7/16

Securing the client’s facility is patrolling every two hours and reporting on the electronic reporting system and report, any incident reports, maint requests, and keeping an eye on any person that has been P.C. 602 from the property and monitoring the truck traffic that is delivering to the stores at night so they are safe and look for any type of hazards in the area and back up the CHP, sheriff and Stockton if they are on the property with a car stop

Special Tactics & Response

Patrolman Armed security officer

10/15 to 10/16

While on duty all officers use a web-based mobile app Silver Trace, to log in and out and complete daily reports and incident reports along with maint requests that were found during the shift that were hazardous to patrol in the shopping mall either by foot or by vehicle patrol and respond to calls for service to back up asset protection with arrest and search and seizure, and illegal dumping, and have trespass orders ca P.C. 602 with local district

Monitor truck deliveries at night for their safety check the doors, at night and make sure to check the parking lot for illegal activity and handicapped parking, assist police fire, and medical personnel when needed,

State of California (Cal-expo)

08/06 to 06/18

Permeant intermittent Security officer

Security operations Center

Maintain security records and dispatched security officers & and police officers to different areas of the fairgrounds,

CCTV Surveillance monitors the cameras and has the dispatcher, the area, and security officers & and police officers dispatched to the area that has issues.

Security Officer

Access control at the main, east, and west gates patrol the parking lot and make sure that all the buildings are secure and assist with emergency situations conduct investigations, when a breach of security happens, respond to customers, or request service on the fairgrounds, respond to all burglar, fire, and medical emergencies.

EDUCATION:

Ayer jr sr high 79 to 82 did not graduate.

San Joaquin Delta College 6/10 to 6/11 Small business

American public university 10/ 09 to 5 / 12 hazardous materials emergency response

Volunteer Experience

Yolo County Homeless Commission 2005 to 2011.

Lodi committee on homeness 2/2018 to present.

Lodi Police Dept partners 2/2015 to 8 / 2016

Professional Associations:

American Society of Industrial Security 2020 to Present

California Conference of Arson Investigators 2020 to 2022

Professional certifications:

1983 Enhanced 911 police dispatching.

1982 to present: Private armed security and K-9 handling.

2002 State of California Licensed Security Officer # 1366103

2009 State of California (OSHA) 40 hr hazwoper certification

2012 Exposed firearm permit #339061 was canceled in 2016 due to an injury on the job.

2012 Tear gas permanent issue

2012 handcuffs permanent issue

2012 State of California (EPA) Inspector Acadamy

2012 State of California (EPA) underground & above ground storage tanks

2015 State of California (Cal-OES) Computer-aided management of Emergency operations

2020 Dronitek Flight Academy Faa part 107 drone class

2020 Dronitek Flight Academy Drone Structural Inspector class

2020 Dronitek Flight Academy Agriculture course (mapping)

2020 Dronitek Flight Academy Advanced Cinematography Production Certification class

2020 Dronitek Flight Academy USAS / drone Maintenance and Repair certification class

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