It Support Specialist

Limon Hossain

[Warren, MI, *****]

[313-***-****] [***************@*****.***] Objective

Versatile professional with experience in both IT support and warehouse operations. Skilled in troubleshooting technical issues, managing inventory, and ensuring smooth shipping and receiving processes. Seeking a position where I can blend my technical skills and logistical expertise to drive efficiency and support business growth."

Education

[Macomb community college] — [Warren, MI]

Associate degree in Information Systems Security

03/ 2020 – 03/ 2023

[Purdue University Global] — [Lafayette, Indiana]

Bachelor of Data analytics

12/ 2024

Technical Skills

IT Support & Troubleshooting

Hardware & Software Installation

Networking Basics (TCP/IP, DNS, DHCP)

Helpdesk Support & Ticketing Systems

System Maintenance & Upgrades

End-User Training & Support

inventory Management

Shipping and Receiving Procedures

Packaging and Labeling

Attention to Detail

Documentation and Record-Keeping

Team Collaboration

Safety Compliance

Internships and Work Experience

IT Support Specialist – [Allstate [Remote] 09/2022– 08/2023

Provided technical support and troubleshooting for end-users, resolving hardware, software, and network issues across various platforms.

Installed, configured, and maintained computer systems, servers, and peripheral devices.

Assisted with system upgrades, patch management, and software deployment for company-wide IT infrastructure.

Supported IT team with daily monitoring of network performance and system health, identifying potential issues and ensuring timely resolution.

Conducted training sessions for staff on using new software and IT tools.

Warehouse Associate

Amazon — warren, MI

09/2023 – 03/2024

Operated equipment such as forklifts, pallet jacks, and scanners to move and organize products in the warehouse.

Picked and packed customer orders accurately and efficiently, meeting daily productivity targets.

Assisted with inventory control and restocking products to ensure shelves were fully stocked and organized.

Managed returns and exchanges, ensuring items were properly processed and sorted.

Followed safety guidelines to maintain a safe and clean work environment

Collaborated with team members to maintain high standards of efficiency and customer satisfaction.

Shipping and Receiving

Holland Network – Warren, MI

03/ 2024 – Present

Manage Incoming and Outgoing Shipments: Handle the receipt, inspection, and documentation of incoming goods. Ensure products are accurately stored and recorded in the inventory system.

Packaging and Labeling: Safely package items for shipment, ensuring proper labeling and handling instructions are followed to minimize damage.

Inventory Control: Assist with stock organization and inventory management, conducting regular checks and updating records as shipments arrive or are dispatched.

Coordinate with Logistics Team: Work closely with logistics, warehouse, and transport teams to ensure smooth operations and timely deliveries.

Quality Assurance: Inspect goods for damage or discrepancies, address issues promptly, and document findings for future reference.

Shipping Documentation: Prepare shipping manifests, bills of lading, and any required customs documents for outgoing shipments.

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