Customer Service Support Agent

Liliane Umutoniwase Niyonzima

Phone: +250*********

Email: *********@*****.***

Location: Kigali, Rwanda

Professional Summary

Organized, detail-oriented, and results-driven professional with experience in travel coordination, customer service, and operations. Proven ability to manage travel logistics, provide relocation support, and offer timely immigration advice. Adept at managing multiple tasks and working under pressure in dynamic environments. Passionate about supporting staff and faculty mobility while ensuring compliance with company policies.

Professional Experience

Travel Coordinator

Joyous Travel Solutions, China

Jan 2022 – July 2023

- Coordinated travel arrangements, including flights, accommodation, transportation, and travel insurance for clients.

- Managed visa applications and advised on immigration requirements for international clients.

- Monitored visa expirations and worked proactively with clients to ensure compliance with immigration policies.

- Developed and distributed travel itineraries and documents for travelers.

- Resolved travel-related issues and emergencies to ensure smooth experiences for travelers.

Hospitality and Logistics Assistant

Sunshine Recreation Center, China

July 2018 – Dec 2020

- Assisted in organizing relocation and travel logistics for staff and guests, ensuring a smooth process for international arrivals.

- Managed accommodations and transportation arrangements.

- Provided support to international members of staff in settling into Rwanda, offering advice on local services, and ensuring they adhered to company policies.

Education

Bachelor of Management Shanxi University, China

Graduated: 2023

Skills

- Travel Coordination & Planning

- Immigration and Visa Support

- Relocation Assistance

- Event Planning

- Strong Organizational & Time Management Skills

- Proficiency in Google Enterprise Suite (Docs, Sheets, Slides)

- Customer Service & Problem Solving

- Attention to Detail

Certifications & Awards

- Certification in Travel and Hospitality Management – 2021

- Award for Outstanding Service – Sunshine Recreation Center (2020)

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