Business Analyst Product Owner

Usman Khan

Glenview, IL

Cell: 773-***-****

Email: **********@*******.***

LinkedIn: https://www.linkedin.com/in/usman-khan-a08881b4

PROFESSIONAL SUMMARY

Results-driven Business Analyst/Product Owner with 9+ years of experience in IT, ERP implementations, and CRM solutions across healthcare, financial, and manufacturing industries. Experienced in bridging business and technical teams, leading data-driven decision-making, and ensuring smooth system integrations. Skilled in Agile (PSM-1 and CSPO), managing stakeholders, and optimizing processes. Strong analytical skills with hands-on experience in Jira, Azure DevOps, Power BI, SQL, and Salesforce Veeva CRM to enhance business performance.

CORE COMPETENCIES

ERP Implementation & Automation (MS Dynamics 365, Epicor)

Data Analysis & Visualization (Power BI, Tableau, SQL)

API Integration & Payment Processing

Agile & Scrum Methodologies (PSM-1, CSPO Certified)

Stakeholder Engagement & Project Management

Azure DevOps, Salesforce VEEVA, Jira, Confluence

Cross-Functional Team Collaboration

PROFESSIONAL EXPERIENCE

Duravant/Xoriant - Downers Grove, IL

Product Owner, Contractor (April 2023 – Present)

Managed the ERP deployment lifecycle for multiple (OCs) operating companies, starting with business requirements gathering and ending with post-Go-Live support. Ensured that there was no disruption in transition and user adoption throughout the process.

Improved business intelligence for leadership by designing KPIs and performance dashboards in Power BI.

Integrated ERP systems with banking services to define and execute payment processes that are driven by APIs for payment initiation, status tracking, and reconciliation.

Conducted UAT to analyze system behavior, establish a seamless user experience, and feature functionality.

Utilized Azure DevOps to structure and prioritize the product backlog to ensure alignment with business objectives and deliver high-value solutions through iterative development cycles.

Collaborated with stakeholders, developers, and QA teams to clarify requirements and improve product functionality.

Evaluated new feature requests, identified potential risks, and proposed solutions to stakeholders.

Facilitated Agile Scrum ceremonies to drive continuous improvement and faster product releases.

ABBVIE - Remote

Senior Business Analyst (Dec 2021 – April 2023)

Designed Veeva CRM enhancements, resulting in improved mobile accessibility and field data capture.

Integrated Single Sign-On (SSO) with the security team by limiting the login times and improving security compliance.

Implemented payment automation workflows that ensure the consistent financial transactions for medical sales rep teams.

Produced reports based on data that can be used by sales and operations teams to follow revenue in real-time.

Managed Agile backlog management, prioritizing features based on business impact and ROI.

Conducted User Acceptance Testing (UAT) from end to end to validate functionality and ensure alignment with business requirements before deployment.

ASTELLAS PHARMA - Remote

Business Analyst (Oct 2019 – Dec 2021)

Developed and improved SharePoint standardization documents.

Conducted Single Sign-On (SSO) Business Acceptance Testing (BAT) for Veeva CRM(iRep) and MobileIron applications.

Created reporting and dashboards to provide real-time analytics on system performance and project execution.

Routinely assessed workflows, pinpointed areas of inefficiency in internal processes, and guided the team towards enhancements.

Partnered with product owners to refine user stories, define acceptance criteria, and align development with business goals.

ARAMARK HEALTHCARE TECHNOLOGY/NORTHSHORE UNIVERSITY HEALTH SYSTEM - Evanston, IL

Junior Business Analyst (Jan 2015 – Aug 2019)

Ensured compliance and lower procurement errors by managing security hardware and software asset tracking.

Managed Kronos payroll for Bio-medical department, Simplifying workflows to improve accuracy and reduce manual efforts.

Acted as a liaison between internal project teams and external vendors to improve vendor relationships.

Handled procurement and invoicing in Lawson, ensuring accurate payment tracking, minimizing discrepancies, and improving financial reporting.

EDUCATION & CERTIFICATIONS

Northeastern Illinois University – Bachelor of Arts, Interdisciplinary Studies (Liberal Arts & Sciences)

University of Karachi – Bachelor of Arts

Certified Scrum Product Owner (CSPO)

Professional Scrum Master (PSM-1)

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