Project Manager A Team

MORGAN MARCHANT CV

**** ******** **, ***** ****** Spring 919-***-**** **************@*****.***

I am a highly motivated and hard working individual who strives to exceed expectations. I am ambitious and rise to any challenge determined to be successful at it. I am actively seeking to better myself both personally and professionally. I am dedicated and always work to the highest of standards. I have proven experience working both leading a team, working as part of a team as well as working independently. I have developed leadership skills in both my role as a Project Manager at West Star Aviation and previously as a Service Center Coordinator for Gulfstream Aerospace. I have also proven leadership skills in outside hobbies and interests such as teaching a martial arts class. I am very experienced in working to deadlines and thrive under pressure. I have experience working with apprentices and enjoy sharing my experience and mentoring. I am a massive advocate for women in engineering and work hard to encourage more young women into the industry by being involved in school talks and STEM projects. Project Manager

West Star Aviation, Statesville

I manage aircraft maintenance events beginning with assisting the Planning Department with the quoting process, to the acceptance of the aircraft, to the oversight of assigned leads/technicians and through customer follow up after the aircraft is returned to service. I am the single point of contact for the customer and is responsible for communications with the customer and team members to ensure all customer requests are completed satisfactorily.

I am responsible for House Account and Retail aircraft maintenance projects and assist the Sales Department on quotes for upcoming maintenance projects. I am responsible for coordinating project details with department supervisors including QA and Avionics as well as team leads and the parts department. I review squawks generated and produce labor estimates that will be submitted for customer approval. I monitor hours applied to the work scope to ensure alignment with proposal and estimate sheets and ensures project estimates stay on track and communicate efficiently when this is compromised. I meet with customer, pre and post event, and communicate with customer throughout event via telephone, email or in person providing detailed daily updates. I make decisions based on safety, qualifications and company regulations for all technicians assigned. I maintain a look forward approach for setting up manpower, equipment and parts for the next shift. I lead a culture of continuous improvement in procedures, processes, and internal and external customer satisfaction to improve cost, schedule, and quality of processes Mar 2024 - Present

Operations Support Manager

West Star Aviation, Statesville

As an operations support manager I was responsible for creating quotes and planning for events on quotes that are won while working closely with the Sales and operations team to ensure operations is able to successfully complete the work and exceed customer expectations. I was responsible for ensuring quotes are accurate for labor, downtimes and capabilities. I planned and coordinated maintenance events including obtaining technical data, parts and tooling and applicable vendor assistance required. I would review duelists and ensure everything is accounted for. I would build the work order on corridor system and pre order parts prior to the aircraft arrival. This role required strong project management skills as well as team management and workflow skills. It required the need to shift priorities and meet deadlines while maintaining professional demeanor within a fast paces dynamic work environment. Oct 2023 - Mar 2024

Service Center Coordinator

Gulfstream Aerospace, London, UK

Together with the Service Team Manager I maintain direct contact with customers (internal and external) coordinating, informing, planning, scheduling and providing status briefs throughout the project. I provide the customer and Gulfstream management with formal, continuous communication for each assigned project ensuring positive customer experience. I am responsible for accurate work order/invoice management and consistent/appropriate application of corporate credit/progress payment policy throughout entire service visit. Together with the Service Team Manager and Planner "Plans visit" I ensure parts, engineering drawings, CMP packages, Back Shop support, etc. are ready for project scope. Together with the Service Team Manager I Sep 2020 - Oct 2023

WORK EXPERIENCE

ensure full compliance with proposal to identify opportunities and assure target profit margins. I am responsible for contract proposal changes through the work change request (WCR) process to accurately project and capture schedule and revenue/cost impact. Facilitates and negotiates all ongoing warranty considerations both internally and externally and issues credits as required. I am responsible for ensuring all vendor service agreement claims are filed. I run query report to ensure materials not used are returned to stock, and assists STM to ensure cores are returned within 24 hours from receipt of replacement units. I carry out post departure customer experience, including but not limited to feedback, project assurance, invoice management, vendor management and associated delivery reports. Aircraft Mechanic

Gulfstream Aerospace, London, UK

Perform and undertake routine maintenance, defect rectification and modifications on a variety of Gulfstream aircraft including G450, G550, G650, G650ER G500/600. Tasks carried out include servicing, flying control surface removals/refits, APU and flap modifications, fuel tank entry and maintenance and rigging/ functional checks. I work with a variety of computer systems which include corridor, SAP, power BI, as well as multiple maintenance manuals and tracking systems such as CMP and CAMP. I make sure that all parts and work performed are logged on both paper and electronic copies for the customer and Gulfstream to track and record. Provide a high standard of work to ensure that the customer is completely satisfied with the finished input check.

May 2022 - Dec 2022

Aircraft Approved Mechanic

British Airways Maintenance Cardiff, Cardiff, UK

Carry out heavy maintenance checks on Boeing aircraft including 747 400, 777 200 & 300, 767 and 787 800 & 900. I have experience working both as a team and independently whilst being able to demonstrate leadership skills in stressful time constraints. I maintain composure through these situations to ensure the task is carried out to a safe and very high standard all in accordance with the relevant maintenance documents. I work on a range of aircraft systems including:

• Routine hydraulic and pneumatic servicing.

• Routine fuel tank work including fuel tank entry.

• Electrical routine and component change.

I conduct routine maintenance and defect rectification work. I am experienced in structural and sheet metal repairs. Also perform major component and flying control replacement, aircraft movements and a range of jacking configurations. Functional tests of equipment and control surfaces. Flight control and equipment rigging and been an active participant in Boeing modifications Extensive cabin work which involved complete cabin strip out, defect rectification, modifications and refits. Aug 2014 - Sep 2020

Aircraft Maintenance Apprentice

British Airways Maintenance Cardiff, Cardiff, UK

Completed a 3 year engineering apprenticeship with British Airways. Worked all Boeing aircraft including 747 400, 777 200, 777 300, 787 800, 787 900, 767. Exposure and experience working all aircraft zones and areas as well as completely dual trade mechanical and avionic work. Also had insight into planning work, NDT, Continuous improvement work.

Was awarded most improved apprentice on graduation Sep 2011 - Aug 2014

HNC Business Management

Open University, Cardiff, UK

Sep 2020 - Nov 2021

NVQ Level 3 Aeronautical Engineering

Coleg y Cymoedd, Cardiff, Cardiff, UK

Sep 2013 - Jun 2014

BTEC Level 3 Aeronautical Engineering

Coleg y cymoedd, Cardiff, Cardiff, UK

Sep 2011 - Jun 2014

NVQ Level 2 Performing Engineering Operations

Coleg y cymoedd, Cardiff, Cardiff, UK

Sep 2011 - Jun 2012

Project Management

EDUCATION AND QUALIFICATIONS

SKILLS

Safe and efficient whilst

adhering to deadlines

Communicate effectively

within the team and outsid

Good communication skills

and excellent public spe

Structural and sheet metal

repairs

Apprentice mentor

Aircraft Modifications.

References available on request.

REFERENCES

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