Social Media Behavioral Health

M E G F E N N

Dedicated change agent l ooking to grow culture and provide programming excellence. A h i ghly g i f t ed professional with consultative sales experience. Committed to bringing passionate, e thical work experience and s t rong l eadership to a multidisciplinary environment. Proven outcomes i n the areas o f substance use, development and management. 45 Creekside Ln Unit 314, Malvern, PA, 19355 • 203-***-**** • ***********@*****.*** E X P E R I E N C E

Community Relations Liaison, Bold Steps Behavioral Health Feb 2023 - Jan 2025 Develop and execute business strategies improving growth, sales revenue/PHP engagement and increasing census by 500%

Create positive, long lasting community-based relationships externally to expand local presence Provide excellent customer care with consistent and reliable follow up procedures for positive client experience Maintain database of client activity within CRM and launch/oversee social media campaigns Lead Community Outreach Coordinator, Spark Wellness Create brand recognition and improve census, assisting in creating PHP with housing Develop strong relationships and referrals, advanced use of ERP and social media Jan 2025-present

Executive Director, Synergy Women’s Programming June 2022 - Jan 2023 Directed staff and admissions to streamline communication with clinical teams, families and referents Established sober house in August 2022, overseeing 10 residents and onboarding 8 new accounts Established hiring systems, policies/procedures, and internal staff meetings Provided weekly case management and supervision as needed Clinical Supervisor, Recovery Centers of America Devon Sept 2021 - June 2022 Supervised young adult male neighborhood of 28 patients and 4 clinical therapists, implementing all policies and procedures to create a healthy environment

Oversaw ASAM documentation, daily treatment team and high risk cases to achieve maximum patient engagement and ensure strong census with low ASA rate Completed LGBTQI culturally competent clinical skills, DDAP clinical supervisor training and trauma workshop Primary Therapist, Recovery Centers of America Devon Mar 2019 - Sept 2021 Administered inpatient treatment plans promoting client recovery through expertise in 12-step and Big Book models

Lead individual, group, and family therapy sessions utilizing evidence-based practices and ASAM criteria Collaborated with case management to refer clients to external resources, outpatient programming and sober living Alumni Director, 12 Oaks Recovery Center Aug 2018 - March 2019 Organized all alumni activities, community outreach and lecture series integrating 12-step process Supported admission and discharge process through Salesforce Oversaw strong alumni team with over 100 members, received 20% referrals from alumni E D U C A T I O N

Master of Science, Biology • Grad. 1997

Central Connecticut State University

Bachelor of Science, Nursing • Grad. 1991

Elms College

S K I L L S

Certifications: ASAM training, DDAP clinical

supervision, trauma informed training, CPR

Salesforce, MS Office Suite

Expertise in 12-step programs, Big Book Model