Customer Service Crew Members
Resume:
Marquez McDaniel
Jonesboro, GA *****
***********@*****.***
I am looking to be apart of team and grow within a company. I would like a role with opportunities for advancement. I believe in working hard and always doing the very best job possible. Work Experience
Manager
Popeye's Restaurants-Acworth, GA
May 2024 to Present
• Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring a positive dining experience
• Collaborated with team members to efficiently handle high-volume shifts, maintaining a fast-paced and organized work environment
• Prepared food items according to established recipes and quality standards, ensuring consistency in taste and presentation
• Managed cash transactions accurately and efficiently, handling payments, providing change, and processing credit card transactions
• Maintained cleanliness of dining areas by regularly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Assisted in the training of new crew members on restaurant procedures, menu items, safety protocols, and customer service techniques
• Followed all health code regulations regarding food handling, storage temperatures, sanitation practices to ensure a safe dining environment for customers
• Collaborated with kitchen staff to communicate special requests or dietary restrictions from guests accurately
• Demonstrated strong teamwork skills by effectively communicating with fellow crew members during busy shifts to ensure smooth operations
• Handled guest complaints or concerns professionally and resolved issues promptly to maintain customer satisfaction levels
• Trained new crew members on effective communication techniques resulting in enhanced teamwork dynamics
• Trained new crew members on proper food preparation techniques resulting in improved consistency across all dishes
Picker/Packer
BRP-Morrow, GA
April 2023 to May 2024
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• Efficiently picked and packed customer orders according to established guidelines and procedures
• Maintained accurate inventory records by carefully documenting all incoming and outgoing products
• Utilized handheld scanners to track inventory movement and ensure proper stock rotation
• Operated material handling equipment such as forklifts or pallet jacks to transport goods within the warehouse
• Assisted in organizing and maintaining a clean and orderly warehouse environment, promoting workplace safety practices
• Maintained a high level of accuracy while picking items from shelves based on order specifications Package Handler
Calavo Growers Inc-Ellenwood, GA
December 2022 to March 2023
• Prepare fresh food items for consumption
• Ensure there is always a clean and safe work environment
•
Mover
Came A Long Way Movers-Ellenwood, GA
April 2021 to October 2022
• Assist customers in moving personals belongings
• Assist customers in packing personal belongings
•
UPS Mail Sorter
Staffmark - UPSMI-Morrow, GA
May 2019 to May 2021
Package Handler
JFC International-Doraville, GA
November 2018 to May 2019
• Efficiently unloaded and sorted incoming shipments of merchandise, ensuring accurate inventory counts
• Operated forklifts and other material handling equipment to safely transport goods within the warehouse
• Collaborated with team members to organize and maintain an orderly warehouse layout, optimizing workflow efficiency
• Inspected incoming products for damages or defects, promptly reporting any issues to supervisors
• Utilized computer systems to track inventory levels and update records in real-time
• Assisted in the loading of outgoing shipments, verifying correct items and quantities before shipment
• Maintained a clean and safe work environment by adhering to company safety protocols and regulations
• Implemented quality control measures to ensure accuracy in order fulfillment processes Education
GED
Gwinnett Technical College - Lawrenceville, GA
May 2011 to May 2011
Skills
• Moving Experience
• Load & Unload
• RF Scanner
• Order Picker
• Warehouse Experience
• Pallet Jack
• Packaging
• Order Picking
• Cooking
• Shipping & Receiving
• Order picker
• Restaurant experience
• Supervising experience
Certifications and Licenses
ServSafe
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