Office Manager Customer Service
Resume:
Danielle Vieyra
Chicago IL
***********@*****.***
EXPERIENCE
ASD Life Autism Therapy Center, Worth IL — Office Manager June 2024 - PRESENT
- Manage Office Staff
- Ensure behavior therapists are implementing/completing tasks following individual behavior plans
- Inventory
-Setting appointments, updating data in system
- Interact with clients and their families in a professional, confidential manner in person and over the phone
Suite Home Chicago — Office Manager/Logistics
September 2021- November 2023
- Interacted with clients in a confidential, professional manner over the phone
- Managed utility accounts for over 1,000 apartments
- Assisted with apartment reservations
- Maintained a professional relationship with property managers
- Assisted with parking passes for our clients
Metro Staffing Cor-Tech — Recruiter/Payroll
August 2019 - November 2022
- Data entry
- Interviewed potential applicants, matched applicants with available job openings
- Enter and process payroll for all employees
- Processed invoices/AR
- Tour potential clients locations
Alorica Call Center — Customer Service Representative/ Team Leader
May 2017 - July 2019
- Provided information about companies products and services SKILLS
Customer Service
Strong Communication
Leadership
Team Player
Time Management
Problem Solving
Organization
LANGUAGES
Bilingual in Spanish
- Managed employees hours, process payroll
- Provided feedback to employees
- Handled calls from different lines of business such as Wyndham Suites, Sam’s Club, Ulta Beauty
- Managed a team of 15-20 agents
-Processed refunds to unsatisfied customers
EDUCATION
Richard J. Daley College, Chicago IL — Early Childhood Education
May 2024 - Present
Rudy Lozano, Chicago IL — High School
2001-2004
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