It Support Specialist

ARYAN TIWARI

**************@*****.*** 615-***-**** Antioch, Tennessee

***** ***: Bold Profile

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• https://www.linkedin.com/in/aryan-tiwari-71972a2ba/ PROFESSIONAL

SUMMARY

Results-driven IT Support Specialist with 4 plus years of experience delivering technical solutions for diverse organizations. Proficient in cloud administration (Azure, M365), virtualization, and network troubleshooting. Adept at resolving 95%+ of escalated tickets within SLA while improving end-user satisfaction. Certified in CompTIA Network+ and Microsoft Azure Fundamentals.

SKILLS Technical issues support Exchange Administration Ticketing system End user support

MS Outlook and teams support Helpdesk call support Virtualization (Hyper-V, VMware) MS Office 365 Administration Windows 10/11 administration Basic network connectivity support Sonic Wall VPN configuration Cloud Administration (Azure) WORK HISTORY IT Support Level (Hybrid) Integrate IT Support, Inc. 01/2024 - CURRENT

- El Monte, California

Installed, configured, tested and maintained operating systems, application software, and system management tools.

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Resolved 300+ technical tickets monthly for Active Directory, M365 suites, Exchange, and network infrastructure, achieving a 95% SLA compliance rate

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Helped to set up virtual Machines (VMWare/Hyper-V) for the customers (clients) needed.

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Responsible for supporting multiple clients for basic Active Directory, Exchange, software, and hardware technical support.

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Installed, created and managed window server Active Directory Infrastructure, DNS, DHCP, VPN, Group Policies, Terminal Services, user accounts, group memberships, file share permissions.

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Used ticketing systems to manage and process support actions and requests.

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Set up an Azure AD connect for hybrid Azure AD join and seamless SSO using password hash sync.

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IT Support Level 1 Orion IT - Denver, Colorado 01/2022 - 12/2023 Provided technical support to end-users, addressing hardware, software, VPN and other network related issues

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Responded to support tickets and inquiries via phone, email, and ticketing system, ensuring timely resolution and documentation

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• Performed 200 PCs imaging approximately and ran backups Router configuration of Arista/SonicWall and basic knowledge of Cisco Router

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Synced 200 local AD users to Microsoft 365 by using PowerShell and user management

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Installed, configured, and maintained desktops, laptops, printers, and peripherals for internal users

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Helped end users with any issues remotely using TeamViewer and Teams

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Installed, configured, and troubleshot different applications such as Microsoft Office, Outlook, OneDrive and Microsoft Teams

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• Windows 10, 11 and Mac OS operating system support Provided remote support for employees working offsite using VPN connections or other remote access tools.

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• Created user accounts and assigned permissions.

IT Support Level 1 Delta Global IT - Dallas, TX 08/2020 - 12/2021 Deployed Windows 10 and 11 laptops/desktops to multiple customer sites

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Supported network infrastructure by performing installations, configurations, and basic troubleshooting tasks.

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Supported basic Network connectivity (Internet, Network drives and VPN)

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• Configured and troubleshoot local and network printer's issues.

• Supported end users remotely and Onsite on daily basis.

• Supported Office 365 Basic Administration for Exchange and Teams. Promptly responded to general inquiries from clients via telephone or email

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Provided remote support and worked with FreshDesk and ConnectWise ticketing system.

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Increased user satisfaction through effective communication and timely resolution of support tickets.

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• Installed and configured operating systems and applications. EDUCATION Tribhuvan University, Nepal 02/2020 - 03/2023 Bachelor of Science: Information Technology

CERTIFICATIONS CompTIA Network+ Certified

Microsoft Azure fundamentals

Microsoft 365 Fundamentals

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