Customer Service Representative
Resume:
REYANNA JOSEPH
*****************@*****.***
Warner Main road
Roseau, Dominica
Objectives
●To offer experiences, abilities and knowledge in customer service as I seek the job position as Restaurant Assistant, to assist with the growth of your company. I am a productive problem solver, excellent in relationship development, highly motivated and strong leadership skills.
Education
Goodwill Secondary School
06 July 2016 High school diploma
●Certificate for school spirit
●Certificate for punctuality and regularity
●Certificate for deportment
●Award for House captain
●CXC examination
Dominica State College
Hospitality – 09/2016 to 09/2017
Experience
Customer service representative 06/2020 – 02/2021
Clear Harbor Dominica Canfield Industrial Estate, Roseau, Dominica
●To pick calls coming from clients/customers from the different states calling about their insurances, they also spoke different languages.
●Keep all customers information personal and confidential as it relates to the bank information, addresses etc.
●Provide the best quality service to the customers to ensure that they are well satisfied.
●Verify caller information before proceeding to assist them to ensure that we have the right caller/person on the line, to avoid scammers and frauds.
Floor assistant 12/2019 – 03/2020 ( Part-time)
LA DUPIGNY & CO LTD (FABRIC STORE)
Long Lane, Roseau, Dominica
●Help customers with the perfect match on the curtains, sheets, pillow cases etc. for the living rooms, bathrooms and bedrooms.
●Helps to select the right fabric and materials to design the gorgeous outfits for the special occasions.
●Ensure to offer the right quantity of fabric
●Offer great assistance and ensure customers are well satisfied with what they receive.
KFC Dominica – Team Member 2021
Fries station
Corn station
Sink Area
Sandwich station
Packaging Orders
Drink stations
Lobby Area
1.Greeted guests with a warm and friendly attitude, establishing rapport.
2.Ensured food and drink orders were served promptly and correctly.
3.Maintained cleanliness and organization of the dining area.
4.Addressed guest concerns and resolved issues in a professional manner.
5.Collaborated with kitchen and bar staff to ensure smooth service.
Flavors Grill – customer service representative/kitchen assistant 2022
Keep area clean and organized for customer dining
Solve problem with customers in a professional manner
Provided exceptional table service to customers, ensuring a positive dining experience.
Memorized menu items and made personalized recommendations to guests.
Accurately took food and beverage orders, communicating special requests to kitchen staff.
Processed payments and handled cash transactions.
Clear Harbor Dominica- Customer service representative
2022 to 2023
Roadside assistance
Finding tow trucks
Contact insurance clients
Call 911 when needed
Provide top quality customer service to all customers
Multitasking through different browsers
Skills
●Great communication skills
●Speak fluent English
●Great Leadership skills
●Open to learning
●Visual learner
●Excellent problem solver
●Food preparation and cooking
●Knife skills and chopping techniques
●Food safety and hygiene protocols
●Inventory management and stock control
●Cleaning and sanitization
●Multitasking in a fast-paced environment
●Team collaboration and communication
●Strong knowledge of food and beverage pairings
●Ability to work in a fast-paced environment
●Cash handling and POS system proficiency
●Team player with strong multitasking abilities
●Attention to detail and accuracy in order-taking
●Knowledge of health and safety regulations
●Ability to upsell menu items effectively
References
1.Vanessa Webster (Community health aide- River Bank apartment 767-***-****)
2.Jo-anne toussaint (Cook - Warner Main road 767-***-****)
3.Ericson Horsford (Graduate Teacher – Dominica Grammar School) (Manager – Universal Assets Bank) P.O Box 681, Warner Estate, Dominica (1-767-***-****)
Contact this candidate