Service Management Customer

Kaitlyn A. Copeland

**** ********** ****** **** ******, NC 27587

**************@*****.*** 919-***-****

Summary: Ambitious Health Service Management major seeking a summer internship in order to gain hands-on-experience in healthcare operations. Dedicated to enhancing my skills in management and patient care while preparing for a career in the healthcare industry. Education

NC Agricultural & Technical State University Greensboro, NC August 2021 – Present

Health Service Management

GPA: 3.27

Relevant Courses:

● Population Health, Strategic Management in Healthcare, Health Quality & Safety, Med Terminology, Healthcare Economics, Healthcare Operations, Leadership and Organizational Behavior in Healthcare, Healthcare Research.

Wake Forest High School Wake Forest, NC Fall 2017 – Spring 2021

GPA: 3.4

Work Experience

Chick-Fil-A

- Team Member Raleigh,, NC November 2020 – July 2022

Provide excellent customer service by taking customer orders and entering them into the POS system.

Delivery driver to deliver customers’ online orders to their residences.

Bag customers’ orders paying special attention to details to ensure order accuracy

-Team Leader Raleigh, NC August 2022-2024

● Trained and Mentored team members, fostering a positive work environment and enhancing overall team performance

● Supervised daily operations to ensure exceptional customer service, efficient workflows, and adherence to company standards.

● Handled customer inquiries and resolved complaints, ensuring high satisfaction and loyalty.

The Gardens at Wakefield Raleigh, NC September 2018 – April 2020

-Resident Dining Team Member

Managed dining room operations, ensuring residents’ orders were accurate and delivered in a timely manner.

Maintained cleanliness and safety in the dining area, adhering to health and safety protocols.

Delivered meals to residents, demonstrating high-quality care and service. Skill Set

Healthcare Knowledge: Human Anatomy, Muscular and Cardiovascular Systems, Patient Examination Technical Skills: Microsoft Office Suite (Word, Exel, Powerpoint), Basic Database Management, Healthcare Quality Improvement Models

Soft Skills: Communication, Time Management, Attention to Detail, Problem Solving Community Involvement & Volunteering:

Care One Health Training Institute CNA Course 105 Hours May 2022- June 2022

Gained hands-on training in patient care, including bathing, feeding, and mobility assistance, to ensure comfort and safety

Learned to monitor vital signs, document patient information accurately, and report changes to healthcare professionals.

Develop knowledge of infection control practices and adherence to healthcare protools to maintain a safe environment

Practiced effective communication and teamwork skills in clinical settings to support patient-centered care.

Springmoor Life Care Retirement Community CNA Clinicals 16 Hours June 2022

● Assisted patients with daily living activities, including bathing, feeding, and mobility, ensuring dignity, comfort and safety.

● Monitor vital signs, record patient data, and report any changes to the supervising nurse to support an effective care plan.

● Offers emotional support and companionship to patients, fostering trust and comfort. Wake Forest High School Alumni Panel Wake Forest, NC March 2023

● Represented North Carolina A&T State University on a panel, sharing insights about academic programs, campus life, and student experience.

● Served as a role model, inspiring students to pursue academic and personal growth opportunities not only at A&T but in college as a whole.

● Demonstrated public and interpersonal skills while promoting higher education among high school audiences.

● Engaged with prospective students and families, answering questions and promoting the university’s mission and values.

North Raleigh Ministries Thrift Shoppe Raleigh, NC 30 Hours July 2024-August 2024

Provide Exceptional Customer Service by mentoring team members and ensuring shoppers had a positive experience through guidance and support

Collaborate with staff and volunteers to achieve daily sales while promoting a team-oriented environment

Supervised the sorting and pricing of donated items, ensuring adherence to quality standards and organizational guidelines.

Certifications:

Cardiopulmonary Resuscitation (CPR) – American Red Cross May 2022 Honors & Activities:

Deans List May 2022 & December 2024

Chick-Fil-A Remarkable Futures Scholarship Raleigh, NC January 2023

Pine Chapel Baptist Church Scholarship Hollister, NC Spring 2022-Spring 2025

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