Service Representative Csr-Customer

A C C O U N T I N G & M A N A G E M E N T

S U MMARY

Diligent professional with twenty-eight (28) years of experience and a proven knowledge of accounting expertise, internal controls, and audits. Aiming to leverage my skills to successfully add value to your company, as I have done so for my previous employers. B o nnie Wheeler

Accounting

Strong Communication

Scheduling

Analytical Skills

Invoicing

Time Management

Organizational Skills

Attention to Detail

S K I L L S

C E R T I F I C A T E S

E D U C A T I O N

Warren East High School

1984 - 1988

E X P E R I E N C E

First Financial Bank

Walmart

October 2022 - August 2023

October 1996 - August 2021

CSR-CUSTOMER SERVICE REPRESENTATIVE

Analyze problems and provide solutions for customer discrepencies; Open new checking/savings act, CD's, and process loan paperwork; Assist with weekly and monthly audits; Collect checks and cash for deposits, examines checks for proper endorsement, and enters pertinent information into computer; Cashes checks and processes withdrawals, after verification of signatures.

OPERATIONS MANAGER

Complete accounting records, files, transactions, and other required documentation by following accounting office procedures; provide funds for proper register operation; create and interpret financial analysis reports; assist with accounting-related investigations; prepare daily deposits; prepare and oversee cash fund transfers; investigate overages and shortages in cash drawers and accounting office; maintain confidentiality and accuracy of financial and personal information.

DEPARTMENT MANAGER

Demonstrate, promote, and support compliance with company policies, procedures, and standards of ethics and integrity by explaining, guiding, and demonstrating how to apply these in executing business processes and practices;.

270-***-****

Bowling Green, KY

*******@*****.***

linkedin.com/in/bonniejwheeler

BW

Product Knowledge

Customer Training

Sales Program

Zone Merchandise Supervisor

CSR-CUSTOMER SERVICE REPRESENTATIVE

August 2021 - June 2022

Southeast Financial Credit Union

Vault key-holder; Ordered and processed change orders for the branch; Maintained daily drawer; Opened new accounts; Processed all financial transactions; Reset the ATM weekly; Performed daily, weekly and monthly audits.

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