Technical Support It

KGAOGELO MOKETE SEBATJANE

Ga-Mashashane ****, Limpopo Polokwane

060-***-**** **.*********@*****.*** Willing to Relocate PERSONAL INFORMATION:

Date of Birth: 28 September 1999

Race: African Black

Gender: Female

Driver’s License: C1

OBJECTIVES:

A highly skilled and experienced IT Technical support with a strong background in IT infrastructure, network management, end-user support and cloud computing. Proficient in troubleshooting technical issues, overseeing IT projects, implementing, maintaining, monitoring ICT systems to ensure efficiency, compliance and strong communication ability to ensure the smooth running of IT systems. Focused on user satisfaction, efficient issue resolution, and fostering strong relationship with both technical and non-technical staff. SOFT SKILLS:

• In-depth knowledge of desktop user support administration and Active director

• Programming languages: C++, JavaScript, Python (Basic), SQL, C#

• IT Hardware and Software

• Technology: Windows server 2012, Office 365

• Excellent communication and collaboration skills.

• Strong problem-solving and analytical skills.

COMPUTER COMPTENCE:

• Installing various Windows Based Application

• Upgrading Operating Systems

• Troubleshooting Windows

TECHNICAL SKILLS:

• Hardware: Computer setup, maintenance, and repair

• Operating Systems: Windows, macOS, Linux

• Microsoft Technologies: Microsoft 365 Suite, Azure Administration

• End-user Support: Mimecast email filtering

• Network and Security: LAN/WAN Management

• Wireless network configuration and troubleshooting

• End User Support (Application and Systems)

EDUCATION AND QUALIFICATION:

National Diploma in Information Technology (Software Development) 2022 Tshwane University of Technology

Relevant Coursework: Development Software (SQL, PL/SQL) System Software (CompTIA A+, CompTIA N+)

Technical Programming (C++, C#, Python (Basic), JavaScript) Computing Fundamental (ITIL Foundation)

Grade 12 (National Senior Certificate)

2016 Motse Maria Secondary School

CERTIFICATIONS OBTAINED:

• Microsoft Certified: Azure AI Fundamentals

Year Obtained: 2022

LANGUAGES:

• Sepedi – Fluent

• English – Fluent

EXPERIENCE:

Jun 2023 – To Date

Job Title: IT Support Technician Intern

Company: Office of the Chief Justice (Thohoyandou High Court) Highlight of Duties

• Delivered end-user support for desktop and laptop systems, addressing hardware and software issues to maintain productivity.

• Troubleshot and resolved network-related issues, leveraging knowledge of TCP/IP and network layers.

• Supported Microsoft Office 365 and Exchange Mail for end users, ensuring smooth operation of email services and cloud-based applications.

• Assisted with wireless network setup and troubleshooting, improving network performance for users.

• Maintain system integrity by ensuring antivirus software is up to date, patches are applied, and server connections and accurate.

• Monitor WAN/LAN networks and main network cabinets, guaranteeing network functionality.

• Maintaining email profile for users (Outlook, Exchange, Mimecast).

• Manage, implement, maintain, and monitor ICT infrastructure in compliance with governance policies.

• Oversee LAN/WAN traffic monitoring and reporting to enhance network performance.

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Sep 2021 - Aug 2022

Job Title: IT Support Trainee

Company: Limpopo Department of Health

Highlight of Duties

• Delivered high-quality desktop support services, including hardware repairs, software troubleshooting and user assistance.

• Oversaw the installation, configuration, and maintenance of IT equipment and cabling in line with company policies.

• Maintained accurate record of IT support activities, including problem logging and resolution tracking.

• Conducted proactive system monitoring to identify and resolve potential issues before they impacted user.

REFERENCES:

SUPERVISOR Mr. Trevor Moteme

Company: Office of the Chief Justice, Polokwane High Court Phone Number: 015-***-**** / 078-***-****

Email: *******@*********.***.**

MENTOR Mr. Moris Chephe

Company: Limpopo Department of Health

Phone Number: 071-***-****

Email: *****.******@****.*******.***.**

RELATIVE Mrs. Salome Manyashi

Phone Number: 083-***-****

Email: **.********@*****.***

Contact this candidate