Customer Service Fort Collins
Resume:
John Lewis
**** *. ******* **. #***. Fort Collins, CO 80524
***********@*****.***
Core Competencies:
·Excellent customer service skills
·Ability to work effectively with diverse personalities
·Acute attention to detail skills
·Solid communication skills
·Great work ethic and integrity
·Dedicated team player
·Able to work independently/self motivated.
·Effective time management skills
Professional Summary:
Great customer service in a variety of environments, consistently meets deadlines and exceeds goals. Safety minded worker who brings excellent organizational skills, Dependable and reliable. Skills
Security Agent
Patrol Services: Patrol Service combines vehicle and foot patrols, to check all doors windows other access points, as well as the immediate area around building and the complete check of the rounds and parking lots at the facility. The patrol service arrives in highly marked cars and in proper uniform. check every assigned door or access point, every time we are on site. contact of individuals and/or vehicles on the site to confirm they are authorized to be there. All security activity will be reported in 24/7 online reporting system. Site Protection: interior and exterior patrols to check any and all hallways, doors & other access points, stairways, elevators, rest rooms, rooms, storage, parking lots & garages as well as any other location or item that customers may have on their site. Assist staff and customers in their information and security needs address specific issues and customer contacts that fulfill customer’s security goals and expectations. The field agent can be armed or unarmed, in full duty uniform. All security activity will be reported in 24/7 online reporting system. Alarm Response: Patrol and Site Operations respond to Alarms for respective customer businesses or facilities. In either case, the protocol is the same. Alarms are handling the following manner. The alarm call is received by security personnel. Security personnel are assigned to the call and enter pertinent information in the reporting system. They check the business facility and check the area to determine if there is a false alarm, break-in or other problem. Action may be as simple as calling the alarm company and/or customer to inform them that there was no open doors or indications of any kind of problem. Or you may find an open-door, damage to the door or break-in, in which case, contact law enforcement as well as the customer, and secure the area until law enforcement arrives. Remain on-site to assist customer in re-securing building or facility. All security activity will be reported in 24/7 online reporting system. Security Escorts: Currently, this is a specific service for customers and their staff. When customer’s staff members are working after hours, or have a late-night event at the office. The patrol will wait until everyone’s in their vehicles that make a quick check of the exterior of the building or facility, before they depart. All security activity will be reported in 24/7 online reporting system. Computer Help Desk
·Oversee the daily performance of computer systems.
·Answer user inquiries regarding computer software or hardware operation to resolve problems.
·Enter commands and observe system functioning to verify correct operations and detect errors.
·Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Restaurant Management
·Train workers in food preparation, and in service, sanitation, and safety procedures.
·Compile and balance cash receipts at the end of the day or shift.
·Perform various financial activities, such as cash handling, deposit preparation, projections, and payroll.
·Supervise and participate in kitchen and dining area cleaning activities.
·Estimate ingredients and supplies required to prepare a recipe. Adult Education
·Adapt teaching methods and instructional materials to meet students' varying needs, abilities, and interests.
·Maintain accurate and complete student records as required by laws or administrative policies.
·Assign and grade class work and homework.
·Prepare and administer written, oral, and performance tests and issue grades in accordance with performance.
·Conduct classes, workshops, labs,and demonstrations to teach principles, techniques, or methods in subjects, such as basic English language skills, life skills, and workforce entry skills.
·College Course Counseling
·Train the Trainer
Education:
FRCC, Fort Collins, CO Associate of Arts
FRCC, Fort Collins, CO Computer Network Support/Desk-side Support
(MCSE)
FRCC, Fort Collins, CO Network Support (CCNA)
FRCC, Fort Collins, CO Associate of Applied Science (CIS) CSU, Fort Collins, CO Bachelor of Music Composition Last Employment: Anlance Protection LLC Job Title: Agent Duties: Foot and vehicle patrol see Skills Supervisor: Barry Wilson
References Provided Upon Request J. Lewis
This cover letter is to clarify and explain things that may or may not be apparent in my resume. I am completely reliable, and dependable. I have never missed a day of work, with out ample notice. I am highly attentive to detail. I am very focused on task completion, attentive to work while at work. My cell phone is used for emergencies only and not a source of entertainment. I am a person of high integrity and impeccable work ethic. I am literal and specific, following direction to the letter, always striving to go above and beyond expectations. I taught Computers and Networking for 5 years at FRCC and College America. I consider myself to be an expert in adult education and computer literacy. Recently, I have been employed in a job that requires driving and have never been involved in an accident. I am not addicted to, nor am I an abuser or user of any substances. I use no medications while at work.
I have worked in uniformed security for the last 3+ years. I have all my own equipment,(Duty belt, OC Spray & Holster, Baton & Holster, Handcuffs & holster, 2 flashlights and holsters. I am NRA certified for hand gun use and own several handguns, (Sig Sauer p320 compact 9mm Duty weapon). I am certified in baton, OC spray, handcuffs, and taser. Certified in CPR, AED, and First aid, Blood Born Pathogens, and Basic Life Support. I am fully competent in policy driven field actions and reporting including, Vehicle inspection, individual and vehicle contact, Suspicious vehicle, Open door, Alarm response, escorts and other security issues. I am trained in self defense. including Aikido. I have excellent public relations skills and have an extensive background in customer service and business management. Currently I am pursuing online classes in Physical Security additionally, I am studying for the EREMT EMT certification exam. I am in excellent physical condition and work out 3 times a week. I believe myself to be an excellent addition to any team or work environment.
Allison Certifications:
The Basics of Security Guard Work Security Guarding, CCTV Monitoring and Door Supervision 3 Hours 4 Hours
Feb 28, 2025 Feb 26, 2025
Working as a Door Supervisor Private Investigation Methods and Techniques 3 Hours 3 Hours
March 2, 2025 Feb 23, 2025
Mastering Crowd Management Security Management
3 Hours 4 hours
March 5, 2025 March 11, 2025
CCTV operator training Conflict Management and Resolution 3 Hours 3 Hours
March 1, 2025 March 12, 2025
Introduction to Alternative Dispute Conflict Management: Resolving Conflicts With Confidence Resolution 3 Hours
3 Hours March 25, 2025
March 14, 2025
Anger Management and Conflict
Resolution
4 Hours
March 23/2025
Additional:
Great Learning
Understanding Security Management
1 Hour
March 12, 2025
Contact this candidate