Customer Service Technical Support

SYLVESTREIA SNIPES

Rowlett, TX *****

662-***-**** - *****************@*****.***

PROFESSIONAL SUMMARY

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

WORK HISTORY

10/2023 to 03/2025 Healthcare Specialist

Integrity Marketing – Remote, TX

Maintained up-to-date knowledge of industry regulations, ensuring compliance with all applicable billing codes and requirements.

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Maintained strict adherence to HIPAA guidelines and regulations, ensuring the confidentiality and security of all patient information.

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Delivered exceptional customer service by promptly responding to inquiries from both internal and external stakeholders, fostering positive relationships with all parties involved in the billing process.

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• Filed and updated patient information and medical records. 01/2023 to 10/2023 Technical Support Representative Teleperformance – Remote, TX

Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.

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Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

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Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.

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09/2021 to 12/2022 Customer Service Representative VXI Global Solutions LLC – Remote, MS

• Responded to customer requests for products, services, and company information. Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

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Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

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08/2020 to 08/2021 Staff Underwriter

Renasant Bank – Jackson, MS

Collaborated with team members to develop best practices for risk management and loss mitigation.

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Contributed to the continuous improvement of underwriting procedures by participating in regular team meetings focused on process optimization strategies.

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Reviewed analyzed, and approved loan applications to ensure adherence to company guidelines and policies.

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SKILLS

• Customer service • Problem-solving

• Product knowledge • HIPAA compliance

• Teamwork and collaboration • Billing and collection procedures

• Multitasking and organization • Data entry

• Technical troubleshooting • Active listening

• MS office proficiency • Attention to detail

EDUCATION

07/2020 Associate of Arts: Accounting/Finance

Hinds Community College - Raymond, MS

05/2018 High School Diploma

Leland High School - Leland, MS

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