Technical Project E-Commerce

Mashal Malik

*********@*****.*** Northern Illinois +1-224-***-**** https://www.linkedin.com/in/mashal-malik/ PERSONAL PROFILE

Experienced tech professional with 6+ years in product management, technical project management and team leadership for B2B and B2C companies with interest in cyber security. Passionate about leveraging technical expertise and emotional intelligence to optimize working relationships, drive solutions, and maximize impact in dynamic environments. EXPERIENCE

Product People Gmbh Hybrid, Germany

Product Managment Consultant II March 2022 – Dec 2025

• Crafted product vision and strategy to develop and launch an AI-driven listing quality assessment tool for Aviv, one of Europe’s largest digital real estate tech companies, reducing manual labor costs by 60% within 8 months.

• Defined and executed a product roadmap at Aviv to integrate 3D virtual tours in property listings, leveraging targeted user feedback to enhance customer engagement by 40%.

• Prioritized and resolved critital customer requests from the backlog which in result increased seller platform engagement by 30% for Back Market, a leading refurbished tech e-commerce platform in Europe.

• Retained 3 major clients for eBay’s brandhub dashboard by improving its UI/UX through A/B testing, driving enhancements in user experience.

• Led a complex migration and integration of Amazon Marketplace with Fluent OMS across 7 EU countries while managing third-party integrators for Emma Sleep, a global e-commerce leader.

• Aligned business, marketing, and operations teams of Lokalise to launch the beta version of a translation tool, ensuring its deployment for 50 live WordPress websites.

• Identified 12 critical missing deep links for a B2B cybersecurity platform after an intensive 3-week discovery to improve platform’s navigation. Citrusbits, US Hybrid, Pakistan

Product Owner June 2021 – March 2022

• Gathered detailed requirements for the Alaska Commercial e-commerce web app, successfully completing the discovery and design process within 8 months through stakeholder collaboration and detailed product personas.

• Served as the liaison between clients and IT teams, refining products and integrating market-driven and client-focused features to enhance user experience and functionality.

• Finalized and optimized payment method UI designs for credit card, gift card, and virtual wallet systems, ensuring seamless integration and user-friendly transactions.

Creative813, US Remote, Pakistan

Technical Project Manager May 2020 – June 2021

• Managed and successfully delivered the launch of WordPress websites for 5 clients, ensuring timely deployment and high-quality execution.

• Conducted in-depth competitor and market analysis, implementing industry best practices to enhance website performance, user experience, and market positioning for clients. Clients: CRS Medical Benefits, Fayhart’s Cuisines, Brown Bag Brass Band, Ginger N Glow, and Pukerup Lemonade. Motive, US Remote, Pakistan

Business System Analyst Jan 2019 – June 2020

• Analyzed and prioritized customer requests, implementing appropriate changes or escalating to the Change Advisory Board to drive continuous platform improvements.

• Trained new hires for service desk support, focusing on Salesforce user management and CPQ (Configure, Price, Quote), improving onboarding efficiency and team readiness.

TECHNICAL SKILLS

Monitoring Tools and Coding Languages: DataDog, Tableau, Google Analytics, Excel, SQL, Python (scripting level) Leadership and Collaboration: Strategic Thinking and Planning, Stakeholder Allignment, Mentorship, Effective Communication, Organizational Skills Product Management: Feature Rollout Planning, KPIs, OKRs, Product Roadmapping, Product Strategy, Scrum, Kanban, Digital Markerting Acumen Tools for Documentation: Asana, Azure, Confluence, Notion, Figma, Jira, Kanban, Miro, Monday. com, Notion, EDUCATION

NUST Univeristy, Masters in Software Engineering. Graduated: January 2018. Islamabad, Pakistan. GPA: 3.30/4.00 Depaul University, Masters in Buiness Information Technology. Expected Graduation: March 2027. Chicago, IL SOFT SKILLS & INTERESTS

Soft skills: Strong communicator, strategic thinker, team collaborator, detail-oriented Interests: Traveling, health and wellness

LANGUAGES

Fluent: English, Urdu, Punjabi

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