Service Representative Medical Records

Louis Blanks

Decatur, GA ***** 404-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Professional with experience in healthcare support, skilled in managing patient

interactions and administrative tasks. Known for strong collaboration with teams,

adapting to changing needs, and consistently achieving results. Proficient in

scheduling, patient communication, and problem-solving, with focus on delivering

quality service and ensuring patient satisfaction. Reliable and flexible,

contributing effectively to team goals and patient care excellence.

SKILLS • Customer service • HIPAA compliance • Insurance verification • Insurance verifying • Medical billing and coding • Electronic medical records handling

Medical terminology and equipment

WORK HISTORY

PATIENT SERVICE REPRESENTATIVE 08/2023 to 09/2023

Georgia Technical College Atlanta, GA

Responsible for greeting patients and visitors, answering telephones, scheduling appointments, medical records requests, and assisting with immunization processing. Collect co-payments, personal payments at time of service. Process patient referrals. Interact on a consistent basis with: Student Health Services (SHS) staff, patients.

PATIENT SERVICE REPRESENTATIVE 11/2022 to 03/2023

Grady Healthcare System Atlanta, GA

Participated in ongoing training programs related to HIPAA compliance,

maintaining up-to-date knowledge on regulatory requirements. Verified insurance eligibility and coverage for patients. Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.

Filed and maintained patient records in accordance with HIPAA regulations.

PATIENT ACCESS REPRESENTATIVE 11/2020 to 11/2022

Wellstar Healthcare System Atlanta, GA

Improved operational efficiency, organizing patient documentation and streamlining access to information. Strengthened relationships with insurance providers, facilitating swift resolution of coverage queries. Increased patient trust and satisfaction, delivering empathetic support and guidance throughout their visit.

PATIENT ACCESS REPRESENTATIVE 07/2012 to 12/2017

Conifer Health Atlanta, GA

Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters. Participated in ongoing professional development opportunities to stay current with industry trends and best practices in patient access services.

DATA ENTRY INTERN 08/2008 to 07/2012

Abacus Staffing McDonough, GA

Contributed to project success by meeting tight deadlines for data entry

tasks without sacrificing quality. Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.

Demonstrated adaptability by quickly learning new software programs and

adjusting to changes in database structures or requirements.

INSURANCE CLAIMS PROCESSOR 12/2007 to 06/2008

Insurance Overload Systems Atlanta, GA

Worked with claims adjusters and examiners to expedite processing in

alignment with procedures. Evaluated and settled complex insurance claims in strict timeframes. Ensured timely payments to policyholders by efficiently managing a high

volume of claims. Evaluated medical records accurately to determine appropriate coverage and payment for claims, leading to increased customer satisfaction.

INTAKE REPRESENTATIVE/BILLING ANALYST 05/1998 to 01/2007

Crawford Company Atlanta, GA

Served as a liaison between clients and healthcare providers, fostering strong relationships that facilitated seamless service coordination. Improved client retention rates by consistently providing exceptional customer service and follow-up support as needed. Enhanced customer satisfaction by efficiently processing intake forms and accurately entering data into the system. Maintained up-to-date knowledge of industry trends and changes in regulations, ensuring accurate information was shared with clients at all times. Maintained strict confidentiality of client information, adhering to HIPAA regulations and company policies at all times.

EDUCATION Health Technology Information General Study 05/2018

Atlanta Technical College

Contact this candidate