Customer Service, Data Entry,Accounting

Tanya Davis **** Central Avenue, Richmond Virginia 23231, 804-***-****

OBJECTIVE: To seek a position where excellent interpersonal skills, a background in handling multiple tasks simultaneously, dealing with people and working on a team would be useful to both the company and myself.

SKILLS SUMMARY: Customer service, cash handling, merchandising, inventory, accounts receivable, accounts payable, payroll accounting, reconciliations, invoicing, strong data entry, switchboard operations, 10 key calculations

APPLICATIONS/SYSTEMS USED: AS400, Excel, Microsoft Word Office, Cisco Finesse, BES, Enterprise, Sales Force, ADP, Cardinal, Microsoft Teams, VNAV

EDUCATION: High School Graduate—George Wythe High School, Richmond VA; Strayer University, Henrico VA-- Bachelors in Business Administration Still Pending

JOB EXPERIENCE:

10-8-22 to 03-28-25 Bowlero/Lucky Strikes Entertainment- Richmond, VA

Facilities Assistant

12-10-18 to 10-8-22 Virginia Retirement System - Richmond, VA

Retiree Counseling Specialist

Aid in assisting state agency employees, State Troopers, Virginia Law Enforcement Officers, some teacher’s and Political Sub Division employees prepare for retirement. Actively listen and respond to a variety of questions, inquiries and request related to basic level retirement questions. Pre-counsel members on post retirement inquiries and counsel retirees on existing retirement benefits. Assist with online registrations and how to locate needed VRS forms online—provide assistance in completing if needed.

03-12-18 to 12-10-18 Virginia Retirement System c/o Staffmark Agency--Richmond, VA

Retiree Counseling Specialist

Aid in assisting state agency employees, State Troopers, Virginia Law Enforcement Officers, some teacher’s and Political Sub Division employees prepare for retirement. Actively listen and respond to a variety of questions, inquiries and request related to basic level retirement questions. Pre-counsel members on post retirement inquiries and counsel retirees on existing retirement benefits. Assist with online registrations and how to locate needed VRS forms online—provide assistance in completing if needed.

07-31-17 to 03-07-18 Anthem, Inc - Richmond, VA

Customer Service Representative

Provide 100% customer service, provide information regarding benefits and coverage of healthcare for members, research and advise of claim status, Aid and locating providers in network and out of network

05-31-16 to 07-25-17 Virginia Retirement System – Richmond, VA

Retiree Counseling Specialist

Aid in assisting state agency employees, State Troopers, Virginia Law Enforcement Officers, Judges, some teachers and Political Sub Division employees prepare for retirement. Activity listen and respond to a variety of questions, inquiries and request related to basic level retirement questions. Pre-counsel members on post retirement inquiries and counsel retirees on existing retirement benefits. Assist with online registration and how to locate needed VRS forms online--_provide assistance in completing if needed.

02-16-15 to 05-31-16 Virginia Retirement System c/o Staffmark Agency--Richmond, VA

Counseling Specialist

Aid in assisting state agency employees, State Troopers, Virginia Law Enforcement Officers, some teacher’s and Political Sub Division employees prepare for retirement. Actively listen and respond to a variety of questions, inquiries and request related to basic level retirement questions. Pre-counsel members on post retirement inquiries and counsel retirees on existing retirement benefits. Assist with online registrations and how to locate needed VRS forms online—provide assistance in completing if needed.

11-26-15 to 02-13-16 Magellan Healthcare—Richmond, VA

Customer Service Representative

Provide 100% customer service by actively listening to determine level of service needed. Enroll members in Medicare Part D; enter medications into database to advise of tiers, cost and coverage for each; contact pharmacy's to inform of prior authorization status; take premium payments and submit request to cancel plan.

10-24-11 to 02-07-15 ChildFund International---Richmond, VA

Sponsor Care Representative

Provide 100% customer service through correspondence as well as incoming phone calls and specialized in receiving and sending correspondence via our webiste. Record details and complete incidents as a result of correspondence and incoming calls. Research and analyze any and all issues to better assist donors with concerns they may have. Forward inquiries to National Offices with accuracy and sufficient levels of information as stated by donors. Handle Sponsor Visit Requests, Submit paperwork needed for back ground check, Correspond with National Offices to help aid in arranging Sponsor visits with sponsored children. Record all responses to correspondence and incoming calls into database tracking system.

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