Front Desk Service Representative
Resume:
Kayla Roccia
Mount Holly, NJ *****
***************@*****.***
Willing to relocate to: New Jersey
Authorized to work in the US for any employer
Work Experience
Non Clinical Worker
Advocare Womens Group for OBGYN-Voorhees, NJ
May 2024 to January 2025
I got trained in front desk duties when I first started and also trained in appointments. At my previous medical field jobs I did the duties of a secretary. Im super hard working and always strive to finish my work before leaving for the day. I set my bar for work standards super high and never like to leave anything unfinished. I currently use ECW(e clinical works) for our medical system at the obgyn’s office and ive used EPIC as well before.I always get nice compliments about how nice I am and how helpful I am when pts check in with me and how there needs to be more people like me at the places ive worked at. PSR - Patient Service Representative
South Jersey Radiology and Larchmont-Marlton, NJ
November 2023 to April 2024
I take calls, schedule patients, verify insurances and cancel appointments etc. i work monday then friday 10:30am-7pm
Front Desk Receptionist
University of Penn Medicine-Mount Laurel, NJ
August 2022 to June 2023
I make phone calls and schedule/cancel/reschedule appointments and make patients feel comfortable and at ease when arriving for appointments and always carry a smile on face. i make it a priority to put myself in the patients shoes and help them in anyway i can. im very professional and have always wanted a front desk job and being able to help patients and do whats best for their needs. Assistant Teacher
Lightbridge Academy-Mount Laurel, NJ
March 2020 to September 2021
i love working with kids have been doing it for a while and i currently work with someone you just hired and your near my house right now i am currently moving in october into an apartment and would love to be closer to my grandma who lives near the academy. but i have worked with kids a very long time Teacher
Crème de la Crème Preschool-Mount Laurel, NJ
February 2020 to August 2020
Child Care Assistant Teacher
Hope Academy-Mount Holly, NJ
September 2019 to February 2020
I was a childcare assistant/teacher. i loved my job there. all the kids loved me and i loved breaking off into a classroom and teaching them and helping them grow. i have worked with kids my entire life. my grandma owned a special needs child/elder daycare center and i grew up helping her with that since a young girl. ive had a lot of childcare jobs. with hope academy i had rough time with my immune system then and i was out due to not feeling the best. but i got a raise when working 5 or so hours and it was so nice to have that and show others that even when i out i still care for my kids in my area. i came in when they were asleep. id clean up and clean tables then place out lunches then wake kids up take them to bathroom and clean up there cot and sheets. read books, did potty breaks. i worked with special needs children too, one reason working with them is fun but also sometimes stressful but nothing i cant handle is because i grew up with an IEP and i was borderline “special needs” everywhere i went but i want to give kids a chance of feeling normal and like they fit in a normal classroom. i always felt not normal. sitting down at a table with children at hope academy was like a dream come true doing coloring pages and little small activities because i worked with 2-3 year old’s, i loved it all. i dreamed of being a teacher my whole life on the weekends as a kid id teach my dolls and i hoped one day it will be actual kids and i love it. parents loved seeing there activities, words they learned and all there pics and videos on our school app we had. i know i was out a lot but i only did so, so i wouldnt get the kids sick but i love kids. i have two girl cousins one 8 and 3 who are my world and i love watching them grow and learn. everyone knows i love being with kids and watching them. i watched kids at my church. Education
High school diploma
Rancocas Valley Reg H - Mount Holly, NJ
September 2015 to June 2019
Skills
• Early Childhood Education
• NextGen
• Communication skills
• Cash register
• Childcare
• Curriculum development
• Patient monitoring
• Teaching
• Mentoring
• Microsoft Office
• Behavior Management
• Orthopedics
• Time management
• Toddler Care
• Medical Office Experience
• Google Docs
• English
• Hospitality
• Curriculum Development
• Organizational Skills
• Early childhood education
• Special Needs
• Human resources
• Typing
• Live chat
• Microsoft Powerpoint
• Office management
• Medical Scheduling
• Developmental Disabilities Experience
• EMR Systems
• Sales
• Conflict Management
• Medical Receptionist
• Computer literacy
• Computer skills
• Cold calling
• Case Management
• Classroom experience
• Math
• Epic
• Office experience
• Windows
• Multi-line phone systems
• Autism Experience
• Writing Skills
• Applied Behavior Analysis
• Teaching
• Medical administrative support
• Outbound calling
• Childcare
• Classroom Management
• Social media management
• Microsoft Word
• Management
• Microsoft Excel
• Patient care
• Special Education
• Infant Care
• Experience with Children
• Administrative experience
• Customer support
• Care plans
• Customer service
• Tutoring
• Cash handling
• Clerical experience
• Patient service
• Medical Terminology
• Phone etiquette
• Classroom Experience
• Neurosurgery
• Experience working with students
• Ophthalmology
• Basic math
• EHR systems
• Front desk
• HIPAA
• Microsoft Outlook
• Salesforce
• Classroom management
• Leadership
• Special education
• Tutoring
• Babysitting
• Behavioral Therapy
• Experience Working With Students
Additional Information
I love helping people and being able to be there for people or patients when they need someone to talk too, when i was a medical receptionist i would always strive and try to always succeed to make patients feel comfortable and at ease when on the phone and arriving for appointments and always carry a smile on face. i make it a priority to put myself in the patients shoes and help them in anyway i can. im very professional and have always wanted a front desk job and being able to help patients and do whats best for their needs. im hard working and put my mind to work. patients would tell me they appreciated my time, my kind words, and all my hard work, some patients would only want to talk to me when they called and want to see me when they came in, some brought gift’s because i helped them so much. i love being able to help in anyway i can.
Contact this candidate