Data Entry Claims Specialist
Resume:
Robert K. Williams
Hawthorne, California
************@******.***
Objective :
Highly eager individual seeking to further advance skills and professionalism, which were obtained in previous career endeavors. Relocating to Los Angeles area in late June 2022.
Employment History:
Concentrix
Claims Specialist Greenville, South Carolina December 2021-June 2022
•Processing and checking health claims that fell out of auto-adjudication for errors. 50-60 claims per day processed. Using client specific resources to check coverage, copays, and authorizations on file.
ChartSpan
Patient Care Coordinator Greenville, South Carolina January 2020-January 2021
•Monthly wellness calls to patients with comorbidity of chronic conditions on behalf of their care provider. Documenting details of the conversation including any hospital trips, specialists' visits, and medication changes. Escalating calls to nurses when needed.
Concentrix
Claims Specialist Greenville, South Carolina June 2019-January 2020
•Processing and checking health claims for processing. 60 claims per day processed. Using client specific resources to check coverage and copays.
RealPage
Contact Center Associate I Greenville, South Carolina December 2018-May 2019
·Inbound contact center assisting customers in finding apartments and upscale townhomes, setting them up on tours to the property, addressing amenity concerns.
Verizon
Customer Service Representative. Greenville, South Carolina. March 2018 – July 2018
·Inbound customer call center assisting Verizon customers with billing, technical support, upgrades, phone activations, as well as following up on service and support aspects.
Morley
Rescue Agent. Greenville, South Carolina. November 2016 – March 2018
·Assisted member customers requiring road-side assistance with their BMW automobiles. Provided outbound calls to BMW service providers in the customer’s local area as well as to BMW dealerships to always ensure satisfactory service for the customer.
MDI Group
Computer Technician. Greenville, South Carolina. February 2016 – May 2016
·Provided detailed technical support on Apple Macintosh, iPad, and iPhone support both via phone and onsite support to various company clients in the local area.
Computer Universe
Apple Certified Macintosh Technician. Tupelo, Mississippi. June 2012 – October 2015
·Diagnosed and repaired Macintosh systems. Troubleshoot MacOS and iOS, and integrated Apple systems within Windows environment.
Asurion
Customer Care Representative. Tupelo, Mississippi. October 2008 – July 2010
·Call center-based troubleshooting with customers regarding their satellite TV systems. Obtaining an understanding of issues from customers and guiding them through to resolve whatever issues may be at hand, as well as setting up service appointments.
Education and Certifications:
Hawthorne High School. Hawthorne, California.
Graduated 1990
·Wrote for the school paper.
Apple Certified Macintosh Technician, 2012.
References available upon request.
Contact this candidate