Customer Service Quality Assurance
Resume:
Marissa Thomas
Lansdowne, PA
*****************@*****.***
Willing to relocate to: Atlanta, GA - New York, NY - Washington, DC Authorized to work in the US for any employer
Work Experience
Record Management Specialist
City Hall-Chester, PA
June 2024 to Present
File Administration
Record Cataloging / Curator
Harrah's Entertainment Informations Oversite
Organization
Work Flow Coordination
Vital Information Documentation
Archive Research
Quality Assurance Review
RECEPTIONIST
H&R Block-Drexel Hill, PA
February 2023 to February 2024
• Hospitality
• Customer Service
• Receiving and Returning Communications via telephone, email, fax and text massaging
• Processing Incoming and Outgoing Mail
• Creation and General Upkeep of Client Profile data.
• Record on Daily and Nightly Activitie staff scheduling.
• Welcomed guests and visitors
STUDIO LIASION
3RD Story RECORDING STUDIO-Philadelphia, PA
March 2012 to September 2022
• Website Promotions and Stratigizing Marketing Campaigns for new and existing customers.
• Scheduling Appointments
• Purchasing Studio Supplies for Replenishment
• Data Entry for Contact List, Receipts, Invoices, ETC.
• Customer Service
• Organizing and Maintaining a Tidy and Clean Business Environment
• Quality Assurance for VIP or Closed Session Artists with Special Requests
• Documenting Incident Reports or Complaints
• Event Planning
• Acting as go between for Production to Artists
• Assisted with Creative Vision Development
Education
University/College Level Certification in MUSIC INDUSTRY ESSENTIALS NYU - New York, NY
October 2020 to December 2022
Certificate in Music Theroy / Vocal Enhancement / Piano Settlement Music School - Philadelphia, PA
May 2000 to October 2000
Bachelor's degree
Skills
• Analytics
• Quality control
• Marketing (10+ years)
• Communication skills
• School experience
• Computer skills
• Supervising experience (10+ years)
• Adobe Acrobat
• English
• Customer service
• Experience with children
• Google Docs
• Administrative Experience (10+ years)
• Microsoft Outlook
• Personal Assistant Experience
• Editing
• Ballet
• Machine learning
• Python
• Classroom experience
• Content management systems
• Classroom management
• Dancing
• Microsoft Access
• Presentation skills
• Sales
• Working with high schoolers
• Metadata
• Outbound calling
• SOX
• Microsoft Word
• Typing
• Front Desk (10+ years)
• AI
• Writing skills
• Leadership
• Statistics
• Customer support
• Clerical Experience
• Care plans
• Customer Service (10+ years)
• Transcription
• Data management
• Social media management
• Records Management
• Entertainment (10+ years)
• Teaching (10+ years)
• Data Entry (10+ years)
• Analysis skills
• Filing
• Mentoring
• Experience working with students
• Microsoft Excel
• Time management
• Community engagement
• Management
Languages
• Bilingual
• English
Certifications and Licenses
Music Industry
November 2022 to Present
Driver's License
Additional Information
I have been actively working Artist Development & Entertainment Marketing/ Production with-in Project Management part time to full time privately off and on for 20 years.
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