Software Development Service Cloud
Resume:
Chandrika Mashetty
Email: **********************@*****.***
Ph#: 915-***-****
Professional Summary:
•Over 6 years of experience in implementing and maintaining Salesforce Sales and Service Cloud applications, with expertise in all phases of the Software Development Life Cycle (SDLC). Proven ability in configuring, customizing, developing, and supporting Salesforce.com platforms, leveraging out-of-the-box features like workflows, validation rules, page layouts, profiles, permission sets, queues, reports, dashboards, role hierarchy, org-wide defaults, and change sets.
•Hands-on experience in developing Apex classes, triggers, Visualforce pages, Lightning components, and utilizing tools like Salesforce Lightning Inspector for debugging. Skilled in data migration using Import Wizard, Workbench, Excel Connector, Informatica Cloud, and Apex Data Loader. Proficient in integrating Salesforce with third-party systems via outbound messages, SOAP, and REST APIs with XML/JSON formats.
•Strong background in web technologies with experience in Oracle, SQL Server, and PL/SQL for stored procedures and triggers. Adept at testing across multiple levels, including functional, integration, UAT, performance, and security. A quick learner and excellent team player with strong communication, troubleshooting skills, and a proactive approach to problem-solving.
Technical Skills:
Salesforce Technologies
Salesforce Lightning, Apex, Visualforce, Triggers, SOQL, SOSL, Workflow & Approvals, Formulas, Validation Rules, Email Templates, Roles & Profiles, Dashboards, Reports, SFA, Force.com IDE, Eclipse, Apex Data Loader and Web Services.
Salesforce Tools & Integration
Force.com Eclipse IDE Plug-in, Force.com Migration Tool, Force.com Data Loader, Force.com Platform.
Languages
Apex, C, C++, Java
Web Technologies
REST,SOAP, XML, CSS, HTML5, JavaScript.
Data Bases
Oracle, Ms Access.
Operating Systems
Windows XP/Vista/ 7 and UNIX.
Certifications:
·401 Certified Salesforce Developer
·201 Certified Salesforce Administrator
·Salesforce Certified Service Cloud Consultant
·Salesforce Certified Sales Cloud Consultant
·Salesforce Certified Platform App Builder
Professional Experience:
Client: Flag Star Bank, Troy, MI. Oct 2023 – Till Date
Role: Salesforce Admin/Developer
Responsibilities:
·Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
·Worked on various Salesforce.com Standard objects, Custom Objects, Triggers, Classes, Pages, Reports and Dashboards.
·Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
·Designed, developed and deployed Apex Classes, Controller Classes, Apex Triggers, and Visualforce pages for various functional needs in application.
·Developed Salesforce.com and force.com applications and ensure that the company continues to deliver innovative, high quality solutions to customers running Salesforce.com as their CRM system.
·Design and develop solutions based on business requirements in Salesforce Marketing Cloud platform.
·Worked extensively in customization of Service Cloud Console by embedding Visualforce pages in custom console components, highlight panel and interaction log.
·Created a Complete File Upload utility in Salesforce Lightning, Apex Classes and SOQL so that users can attach files in the form and upload them to Salesforce case record.
·Implemented Data Loader to load data from Marketing Cloud to Service Cloud.
·Implemented Salesforce Development Cycle covering Sales Cloud, Service Cloud, Call Center, Chatter & App-exchange applications.
·Created workflow rules and defined related tasks, time triggered tasks, email alerts, filed updates to implement business logic.
·Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
·Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
·Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
·Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
·Worked on Data Migration using Data Loader.
·Involved in the Data Transformation and Data Cleansing activities while transferring the data to the external system using Informatics on Demand.
·Created mash up between Salesforce CRM and Gmail through Force.com App Exchange's Email integration engine.
·Used Force.com web service API for implementing WSDL in the application for access to data from external systems and web sites.
·Involved in setting up customer portal for better service process and solution management.
·Participated in daily Scrum meetings, discussed with Business Analysts about requirement gaps, defects and blocking issues.
Technical Skills: Salesforce.com, Salesforce Lightning, Salesforce, Apex Classes, Triggers, Controllers, Visualforce pages, Data Loader, Data Migration, Sales cloud, Service Cloud, SOSL, SOQL, Reports, Custom Objects, Custom Tabs, Email Services, Cast Iron, Windows.
Client: Ameriprise Financial, Minneapolis, MN. Jul 2022 – Sep 2023
Role: Salesforce Admin/Developer
Responsibilities:
·Worked closely with sales team and business analysts to perform detailed analysis of business and technical requirements and to design the solution by customizing various standard objects of Salesforce.com (SFDC).
·Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Opportunities, Products, Opportunity Line Items, Leads, Campaigns, Reports and Dashboards.
·Designed and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visualforce Pages to suit to the needs of the application.
·Developed Visualforce page using the extension controller according to the clients' requirement.
·Developed Apex Classes and Triggers to implement the business logic as per the requirements.
·Fully integrated Sales Cloud and Service Cloud with all other critical systems (CRM, marketing automation, order management, quoting, etc) leveraging our proven integration expertise and tools
·Migration of Service Cloud data into Optum Insight Salesforce using Data Loader.
·Worked marketing cloud which includes working on Email studio, Automation studio & Journey builder Design, Development, implementation & enhancement of projects in marketing cloud Platform.
·Developed Unit test class for Apex class and worked for improving code coverage.
·Created email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
·Worked on the Service Cloud especially on Email to Case, Case Management, Knowledge Articles, Queues, Escalation rules, Case teams, Service Console, Salesforce Lightning Service console etc.,
·Created new user accounts and configure Salesforce.com to fit security needs at the user and organization levels.
·Involved in Salesforce customized reports and dashboards on real time.
·Created layouts tailored to Business needs and partner programs by customizing portal layout, lead forms, data fields and tabs.
·Created Custom Profiles, Public Groups and Roles to distribute user rights and functionality.
·Developed SOQL and SOSL queries to get data from different related objects and Used Force.com Explorer for SOQL testing.
·Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com subjects. Used it to read, extract and load data from comma separated values (CSV) files.
·Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.
·Developed Apex classes with REST calls to connect to web services.
·Code Review and maintenance, manage operational requests and troubleshoot issues, working with diverse user groups.
Technical Skills: Salesforce.com platform, Salesforce Lightning, Apex, Visualforce, Lightning, Data Loader, Objects, Custom Tabs, Email Services, Data Loader, Eclipse IDE Plug-in, SOAP, Rest API and Windows.
Client: The Home Depot, Atlanta, GA. Feb 2021 – Jun 2022
Role: Salesforce Developer
Responsibilities:
·Developed a comprehensive CRM strategy, defining Salesforce as the standard tool in both Sales Cloud and Service Cloud.
·Used Salesforce.com platform, Force.com IDE for development for Visualforce Pages, Apex classes, Triggers and creating Objects.
·Written Apex Classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
·Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
·Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects and Custom Objects.
·Developed Reports and Dashboards, validation rules, formula fields for the application.
·Involved in implementing MVC with Salesforce.com.
·Provided possible solutions related to Partner portal to enhance the existing functionality.
·Implemented Single Sign-On (SSO) in multiple Salesforce instances.
·Developed UI using CSS3, HTML5 tags, Visual force components and used JavaScript for front-end validation.
·Integrated Force.com with Salesforce and Mobile Apps.
·Use various Visual force components like Action Function, Page Block, Input Field, Action Support, Data Table, Data list, Command Link, Command Button etc.
·Worked with Visualforce Controllers (Standard, Standard List, Custom, and Extension).
·Implemented Web-to-Lead and converted Lead to Account.
·Developed Workflow rules, Field, Email updates to implement the business logic for Standard and Custom Objects as per the business needs.
·Prepared data mapping document to map source and target system fields.
·Used Dataloader to bulk load data into Salesforce.com.
·Configured/Created Profiles, Roles, and Permission Sets for the organization and setting up Field-level, Object-level security rules for the application.
Technical Skills: Saleforce.com, Visualforce Pages, Saledforce.com Data Loader, Apex Triggers, Reports, Custom Objects, Custom Tabs, Email Services, SOSL, SOQL, HTML5, Java Script, Eclipse IDE Plug-in, Windows.
Client: Banner Health, Phoenix, AZ. Aug 2018 – Jan 2021
Role: Salesforce Administrator
Responsibilities:
·Involved in Salesforce.com Application Setup activities and customized apps to match the functional needs of the organization.
·Developed Apex Triggers, Apex Classes and Test Methods using proper controls & syntax and also experience in writing unit test cases.
·Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
·Imported data from excel sheets in to Leads, Accounts, Contacts and Opportunities using Data Loader and Import Wizard.
·Implemented Web to Case, Email to Case functionalities to provide a better customer support to the customers.
·Created custom reports and enhanced Salesforce.com environment as per user needs using Apex and Visualforce pages.
·Designing and development of Visualforce pages as per user requirements.
·Created Task routing using Apex controller in such a way that ensure the sales team follows up on every task within due hours.
·Used asynchronous Metadata API to manage setup and customization information.
·Implemented Contract management using Apptus AppExchange tool.
·Implemented custom Visualforce page and controller extension for Contact open activities filter based on activity type Location records.
·Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
·Created Roles, Queues and assigned members and accessibility permissions.
·Implemented pick lists, dependent pick lists, lookups, junction objects, master detail relationships, validation and formula fields to the custom objects.
·Designed the optimized screens for service agents to manage the social media and case activities.
·Created data migration document for import/export of data from Salesforce.com environment.
·Developed Custom Reports and Dashboards as per given requirements.
·Created test scenarios on Sandbox environment, created packages and moved it between Sandboxes and Production environments to place final implementations.
·Configured business rules and implemented complex business rules in Salesforce for complex workflows.
·Integrated the Web Services for extracting the data from external systems.
Technical Skills: Salesforce.com, Visualforce, Triggers, Workflows, Data Loader, Validation, Eclipse, Excel and Windows.
Education Details:
B.Sc Computers from Osmania University - 2009
MBA from JNTU - 2011
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