Customer Service Call Center

CW

COURTNEY WYATT

*************@*****.*** 419-***-**** Bucyrus, OH 44820

Proven Call Center Representative with a track record of surpassing sales goals and delivering exceptional customer service at AT&T Mobility. Skilled in conflict resolution and sales techniques, adept at engaging customers and efficiently managing time. Excelled in fostering customer loyalty and exceeding service expectations, demonstrating outstanding communication skills and attention to detail.

Customer service

Sales techniques

Order processing

Conflict resolution

Product knowledge

Communication skills

Data entry

Time management

Performance metrics

Attention to detail

Customer engagement

AT&T Mobility Mansfield, Ohio

Call Center Representative

03/2024 - 01/2025

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Determined accurate prices for customer services, consistently searching for deals and best prices.

Liaised between customers and retail buyers to expedite orders and meet customer demands.

Surpassed sales goals through implementation of successful marketing strategies.

Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Engaged actively with callers, confirming or clarifying information and diffusing anger.

Participated in daily huddles with team members in order to discuss common goals and objectives.

MDOC Mansfield, Ohio

Call Center Representative

05/2021 - 09/2023

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Determined accurate prices for customer services, consistently searching for deals and best prices.

Liaised between customers and retail buyers to expedite orders and meet customer demands.

Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Summary

Skills

Experience

Presented existing and prospective customers with valuable service or product information to aid in decision-making.

Participated in daily huddles with team members in order to discuss common goals and objectives.

Promoted available products and services to customers during service, account management and order calls.

Galion High School Galion, OH

High School Diploma

06/2004

Education and Training

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