Career professional with an emphasis in oral and written communication
Resume:
AS
Alicia M. Scott
Professional Summary
Career professional with emphasis in Management and business acumen. Exemplary skills in verbal and written communication implemented in a variety of occupational settings. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Work History
Western Edge Seafood - Administrative Assistant/Retail Outlet Staff Washington, PA
05/2024 - Current
College Bound Admissions Academy - Essay Editor
Pittsburgh, Pennsylvania
06/2022 - Current
Improve document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
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● Support executive staff through scheduling meetings Optimize calendar management for executive by scheduling appointments strategically while considering priorities and minimizing conflicts.
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Boost team productivity by managing communication channels and ensuring timely responses to inquiries.
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Maintain confidentiality of sensitive information, adhering strictly to data protection regulations.
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● Manage email correspondence and handle incoming mail. Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
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Seasonal position (June-November) working with high school seniors to help successfully execute the Common Application essay requirement for college and universities
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● Assist students with choosing topics of personal relevance Collaborate with students to improve content structure and clarity, resulting in increased reader engagement.
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*******@***.***
Pittsburgh, PA 15241
Skills
● Office Administration/Management
● Customer and client relations
Superior Verbal and Written
Communication skills
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● Time management expertise
● Critical thinking
● Computer Literacy
● Exceptional organization
● Strong problem solver
Education
Chatham University
Pittsburgh, PA
Bachelor of Arts: English Literature
Extensive studies in American and English
Literatures
Study Abroad - London, England and
surrounding areas concentrating on the
works/play of Shakespeare
Culinary Business Academy
Phoenix, AZ
● Honoree of Cum laude
● GPA3.78
Mia Cucina Personal Chef Service - Owner/Chef
Pittsburgh, Pennsylvania
09/2004 - 10/2021
Crafton Travel, Inc. - Owner/Travel Consultant
Pittsburgh, PA
02/1990 - 12/2000
● Rewrite and edit pieces to improve readability and impact. Maintain open lines of communication with students throughout the editing process, resulting in smoother collaborations.
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● Edit and review content for grammar, spelling and punctuation. Proofread, edit and evaluate final copy to verify content aligned with established guidelines.
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Managed multiple projects simultaneously, ensuring timely delivery of high-quality editorial work.
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Prepared meals for families within a 10-mile geographic area; completed daily grocery shopping for hot meal preparation and packaging for pick-up and delivery
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Successfully grew business from 4 families in 2004 to approximately 32 families by 2021.
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Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
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Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
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Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
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Managed day-to-day business operations of a busy Pittsburgh travel agency.
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Cultivated and maintained strong relationships with clients, resulting in repeat business and referrals.
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Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
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Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
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Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
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Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
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Publications/Accomplishments
● Article contributor - USC Today Magazine, Pittsburgh, PA, 2007-2019 Ghostwriter, "The Journey Back; An Isolated Road from Addiction to Redemption," published February 2021
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Certified Personal Chef Certification:
Personal Chef And Culinary Services
Certifications
● Certified Personal Chef
● Travel and Tourism Certification
● ServSafe Certification, 2024
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