Customer Service Data Entry

LETICIA HERNANDEZ

Mesquite, TX 469-***-**** *********@*****.***

OBJECTIVE

Looking to obtain a position in a stimulating organization that will provide me with advancement opportunities where my experience and skills will contribute or improve in handling various tasks.

EDUCATION

Richland Community College / 2012

College – Garland Campus 2012

Garland High School / 2011

GED

EXPERIENCE

Multiplan – Remote

NSA Intake Coordinator March 2022 – Present

Analyze email and/or portal submissions to create cases, attach appropriate documentation, populate applicable required system fields, prepare submission accordingly for next steps

Perform timely data entry in all applicable systems and perform timely outreach to providers and/or clients to obtain necessary information.

Perform claim and system research and determine next steps for appropriate routing, which may include adjustment of medical claims.

Log information derived from written and verbal communications using detailed and accurate documentation

Meet required production and quality standards

Provide excellent customer service and strive to continuously improve service delivery according to departmental and corporate guidelines and principles

Collaborate, coordinate, and communicate across disciplines and departments.

Multiplan – Remote

Customer Service Representative January 2021 – March 2022

Resolve and input provider/client requests into tracking system according to established guidelines. Assign cases accordingly and provide customer satisfaction to both internal and external customers. Handle routine customer inquiries and assess call escalation, work with Sr. Service Advisor and Team leader on resolution. Redirect calls as needed.

Parsons Group – Dallas, TX

Receptionist July 2023 – September 2023

Answer phones, transfer calls. Greet residents and family. Organize front desk, Make schedules for monthly activities. Help staff with residents if needed. Restock pantries, and supplies, give potential residents tours

Cars & Credit Master – Richardson, TX

Loan Organizer February 2020 – March 2020

Reviewed renting or leasing paperwork for residential properties, verified check stubs, and confirmed occupations to deny or approve vehicle loans.

Fresenius Medical Care – Plano, TX

Patient Account Representative October 2016 – January 2020

Under general supervision, post routine electronic and manual cash receipts, adjustments and denials; ensuring reconciliation of all posted data. Balance electronic and manual cash receipts through the generation and analysis of necessary reports; resolving outstanding variances, errors and issues. Refer to assigned work lists in the identification and resolution of routine transactions within the assigned functions. Performs all responsibilities in compliance with company policy procedures. Assist with various projects as assigned by supervisor.

Pediatric Ophthalmology – Dallas, TX

Medical Biller June 2015 – April 2016

Call insurance companies on claims that have been denied and verify benefits for patients. Answer phones, check-out, or schedule patients. Collect any money due at office visits and posts charges/ICD-10 diagnosis to post patient payments and work pre-certifications for future surgeries. Post patient and insurance payments.

Texas Oncology - Richardson, TX

Cash Application Specialist July 2012 – April 2015

Post patient payments of EOB’s, working and coding denials accordingly. Posted commercial and secondary batches and balanced all at the end of the day.

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