Technical Support Technician

ALONZO HOWARD

*********@*****.*** Mobile: 281-***-**** MCDST, MCP, HDI, ITIL, A+, Dell

WORK EXPERIENCE

Form 10 Group, Houston, TX

Refresh Technician Apr 2024 - Aug 2024

Travel to State DMV locations for upgrade and install of PCs and Cameras

Project work

AIG/Corbridge Financial, Houston, TX

Desktop Support Technician

Resolution of technical issues via chat, remote, deskside visit

Imaging and deployment of desktops and Laptops via deskside or ship

Oct 2022 - Jul 2023

Performed Backups of over 1000 ‘confidential’ Hard Drives

Softek Enterprises, Houston, TX

Field Services Engineer II Feb 2022 - Oct 2022

Hybrid, remote technical assistance to clients worldwide

Travel to US-based airports for “hands on” technical support and installations of PCs and networking devices including switches and POS

Escalations as necessary

Sempra Energy, Houston, TX

Technical Solutions Specialist Feb 2015 - Apr 2019

Resolved Service Desk Tickets (ServiceNow) via Remote Acess, telephone or Deskside visit

Workstation builds, new user deployments, account administration, password resets

Set up and deployed mobile devices, setup and support of Audio-Visual meetings

“Eyes & Hands” remote support of network device installations

On-Call rotation, providing remote technical support to worldwide and traveling clients

BP of Americas, Houston, TX

Desktop/Field Service Engineer II Sep 2011 -Feb 2015

Analyze, troubleshoot, and resolve hardware, software, and connectivity issues (Remedy)

Technical Support, Desktops Support, PC Imaging and deployment

Assigned as VIP/Executive Support Technician

Team Lead, PC Migration, Win 10 at Out of State locations

Other significant Roles, Houston, TX

Service Desk Agent, Stanford Financial Apr 2006- Feb 2009

Service Desk Agent, Eagle Global Logistics (Contract) Sep 2005- April 2006

Help Desk Operator (Inaugural) Memorial Health Net Aug 1994- Sep 1999

EDUCATION

Columbia Southern University (Online)

Classes begin May 2025, BS Information Systems

Kingwood/Lone Star College Kingwood, TX

No Degree; Core Curriculum includes English, Math, and Cisco CCNA

Houston Community College, Houston, TX

No Degree; Core Curriculum includes English, Math, and Computing

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