Front Desk Receptionist

Valarie Gonzalez

Garland, TX ***** – ************@*****.*** – 214-***-****

Professional Summary

Dedicated and detail-oriented Front Desk Receptionist and Billing Assistant with expertise in medical coding, billing, insurance verification, and patient care. Experienced in both clinical and administrative roles, including receptionist duties, medical assistant (MA) training, and knowledge of beauty and dermatology products such as acne treatments and sunscreens. Proven ability to handle patient scheduling, maintain medical records, and provide exceptional customer service. Bilingual in English and Spanish with strong organizational and multitasking skills.

Work Experience

Front Desk Receptionist/Billing Assistant

Turner Dermatology — Dallas, TX

June 2023 – Present

Manage patient check-ins/outs using ECW (eClinicalWorks) system.

Familiar with medical and surgery codes, biopsy codes, and explanation of benefits (EOBs).

Send patient statements, handle insurance communications, and manage billing processes.

Assist patients in selecting appropriate beauty and dermatology products, including acne treatments and sunscreens.

Schedule follow-up and new patient appointments and perform insurance verifications.

Valet

Mercedes Benz Plano — Plano, TX

May 2021 – December 2021

Provided valet services for clients, ensuring timely and professional vehicle handling.

Receptionist & Billing Assistant

Dermatology Office — Dallas, TX

[Dates]

Started as a receptionist and promoted to billing assistant, responsible for supporting the billing team.

Assisted with medical coding, insurance verification, and patient billing inquiries.

Gained knowledge of various dermatological products and treatments, including acne care and sun protection.

Education

Some College, Medical Assisting X-Ray

Remington College — Dallas, TX

January 2024 – Present

Certifications and Licenses

BLS Certification (January 2024 – January 2026)

Certified in Basic Life Support (CPR and AED) by the American Heart Association.

CPR Certification (January 2024 – January 2026)

Skills

eClinicalWorks (ECW)

EMR Systems

Medical Coding & Billing

Insurance Verification

Appointment Scheduling

Knowledge of Beauty Products (Acne Treatments, Sunscreens)

Multi-line Phone Systems

Medical Assistant (MA) Training

HIPAA Compliance

Front Desk Operations

Bilingual (English/Spanish)

Microsoft Office (Word, Excel, Outlook)

Dermatology Knowledge

Time Management

Patient Service & Care

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