User Experience Project Management

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Sandeep Kumar P

JIRA Developer

Mobile: +91-938******* mail id: *****************@*****.***

OBJECTIVE

Willing to work as a key player in a challenging and creative environment, which will help me to explore myself & to provide my participation in the organization growth. PROFESSIONAL SUMMARY

• I have comprehensive knowledge and experience with various Atlassian products, including JIRA, JIRA Agile (now known as JIRA Software), JSM, JWM (presumably Jira Work Management), Bitbucket and Confluence.

• I have familiarity with these tools’ spans over 6+ years, indicating a deep understanding of their functionalities and capabilities.

• I have worked with these products in both Windows environments and Atlassian Cloud, showcasing adaptability across different platforms.

• I am skilled in the installation, upgrade, migration, and merging tasks related to JIRA and Confluence.

• This includes setting up new instances, upgrading existing ones, migrating data between instances, and merging multiple instances into a single one, demonstrating proficiency in managing the lifecycle of these tools.

• expertise extends to automating processes within JIRA and Confluence using triggers, conditions, and actions.

• I have experience customizing workflows, screens, and implementing custom fields to tailor the tools according to specific organizational needs, improving efficiency and user experience.

• I have hands-on experience in configuring both incoming and outgoing emails within JIRA and possibly Confluence, ensuring smooth communication and notification workflows.

• I am adept at developing advanced JQL (JIRA Query Language) filters for boards and dashboards, allowing for precise and customized data retrieval and visualization.

• I have experience spans across different deployment options, including Server, Data Centre, and Cloud platforms, showcasing versatility in managing Atlassian products in various environments.

SUMMARY

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• I possess knowledge in Agile methodologies such as Scrum, as well as ITIL (Information Technology Infrastructure Library), ITSM (IT Service Management), and SDLC (Software Development Lifecycle).

• I have actively participated in Agile practices, assisting Scrum teams in preparing sprint backlogs and implementing Agile project management principles effectively.

• I have experience in creating different types of projects within JIRA, including Basic, Scrum, and Kanban, indicating proficiency in project setup and management.

• I have involvement in Agile project implementation, managing sprints, and epics highlights Ir role in driving project success within the organization.

• I possess advanced skills in managing validations, conditions, post functions, and properties within workflows, ensuring smooth process automation and governance.

• I have implemented various integrations, such as mail configuration and application links, enhancing the functionality and connectivity of Atlassian products within the organization.

• Additionally, I have installed and tested functional and development add-ons, expanding the capabilities of JIRA and Confluence to meet specific requirements.

• I have knowledge of database clustering and backup procedures for JIRA and Confluence databases indicates a focus on data integrity and disaster recovery planning.

• I am skilled in preparing documentation plans, estimating work efforts, and assigning tasks to team members, showcasing strong organizational and leadership capabilities.

• I have a working knowledge of JIRA REST APIs, enabling I to integrate JIRA with other systems and automate various tasks.

• I have experience in designing web fragments for UI elements within JIRA highlights and have ability to enhance user interfaces and improve user experience. Jira Upgradation Jira version upgraded.

Jira Migration Windows to Cloud.

EXPERIENCE Working in HCL Tech (JIRA Developer)

(March 2019 -Till date)

EDUCATION B.COM (2019) at Geethanjali Degree college in Yogi Vemana University.

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PROJECTDETAILS

Project-2

Client : Flipkart.

Role : Jira Developer

Environment : Windows &Atlassian Cloud.

Technology : Atlassian

Atlassian Tools : JIRA, JSM, JWM, Confluence, Bit bucket & Agile. Responsibilities:

• Installed, migrated, integrated, and upgraded JIRA instances, ensuring seamless transitions and minimal downtime.

• Configured JIRA for project management across Software (S/W), Jira Service Management (JSM), and Confluence.

• Managed user and group permissions, optimizing access control and data security.

• Enhanced JIRA security protocols, implementing access permissions for projects and Confluence spaces.

• Utilized JIRA filters, reporting, dashboards, workflows, and fields for efficient project tracking and management.

• Employed scripting to customize JIRA functionality and user interface

(UI), leveraging Groovy scripts.

• Created Spaces, Pages, Child Pages, and Templates in Confluence, facilitating collaborative documentation.

• Executed Import and Export operations in Confluence, ensuring data integrity and accessibility.

• Acted as the primary point of contact for JIRA configuration, addressing issues, enhancements, and best practices.

• Demonstrated proficiency in JIRA Script Runner, employing Groovy scripts for automation and behaviors.

• Advised on and implemented new capabilities in JIRA, serving as a technical expert.

• Designed team-specific Agile process flows in JIRA, streamlining task management and progress tracking.

• Configured Agile Boards for Scrum and Kanban methodologies, optimizing team workflows.

• Installed and configured Continuous Integration servers, supporting seamless development pipelines.

• Developed customized Dashboards for teams, providing real-time insights into project status and performance.

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Project-1

Client : JSBC.

Role : JIRA Admin & Support.

Environment : Windows &Atlassian Cloud.

Technology : Atlassian

Atlassian Tools : Jira, JSM, JWM, Confluence, Bit bucket. Responsibilities:

• Managed and maintained JIRA and Confluence instances, ensuring optimal performance and availability.

• Oversaw the creation of new JIRA users and groups, maintaining user access and permissions.

• Conducted regular re-indexing of JIRA (Project, Full, Background) to maintain system integrity and performance.

• Responded to user requests by creating new JIRA projects, facilitating efficient project management.

• Utilized cloning functionality to replicate JIRA projects and issues, streamlining project setup and management.

• Created spaces and pages in Confluence, enabling effective collaboration and documentation.

• Implemented JIRA workflows with advanced features such as Post Functions, Conditions, and Validations.

• Configured Field Configurations, Notification Schemes, Screen Schemes, and Permission Schemes in JIRA projects.

• Established JIRA Service Desk projects, customized fields, issue types, and screens for customer portals.

• Configured Customer Portals, request types, queues, SLA metrics, and automation for efficient service delivery.

• Installed plugins and managed licenses, ensuring compatibility and compliance with organizational needs.

• Troubleshot JIRA issues, created and managed filters, and handled Group and Role management based on projects.

• Prioritized workload and resolved tickets based on Service Level Agreements (SLAs), maintaining high standards of service delivery.

• Integrated JIRA with other applications using plugins, enhancing cross- functional collaboration and productivity.

• Imported bulk issues into JIRA projects using CSV files, optimizing data migration processes.

• Assumed responsibility for checking plugin compatibility and conducting User Acceptance Testing (UAT) pre-upgrade of JIRA.

• Conducted routine maintenance tasks such as restarting JIRA, monitoring performance, and reviewing log and backup files for system health.

Contact this candidate