Support Specialist Field Technician

Patrick Pittman

*** **** ***** ******, *******, New Jersey 07203

Cell: 908-***-**** – Email: **********@*****.***

Qualification Summary

Dedicated and results-oriented 19 years telecommunication technician with experience as a plant technician and internal repair, upgrade, troubleshooting and support specialist. Skilled in telecommunication testing, copper and fiber splicing. Proficient in diagnosing system issues through monitoring and utilizing computerized diagnostic software. Effective in collaborating with engineers, project managers, businesses and peers to complete projects while keeping all parties informed of progress. Eager to utilize extensive telecommunications experience and learn new and developing technologies to maximize efficiency and effectiveness for an organization.

Experience

Education

CHARTER COMMUNICATIONS (SPECTRUM) – New York, NY – 11/2017 to 12/2023

Field Technician

Responsible for cable installation and repair

Responsible for Wi-Fi installation

Tested newly installed or relocated cable in accordance with established procedures

Accountable for physical inventory of materials and equipment

CONDUENT (contract work for New Jersey Transit) – 3/18/2024 to 11/2/2024

Responsible for repairing and troubleshooting (TVM) ticket vending machines

Responsible for replacing tickets in vending machines and cleaning vending machines

VERIZON – New York, NY – 4/1997 – 11/2015

Field Technician Supervisor

Responsible for managing 25 Associates in the operations of installing and repairing telephone and Fios services

Assisted Associates with installation and routine management of structured cabling systems

Supervised installation of fiber optics residentially and commercially

Accountable for physical inventory of materials and equipment

Monitored and maintained records and reports on time and equipment used at job site

Promoted and adhered to environmental, health and safety policies

EMPIRE CITY SUBWAY (Subsidiary of VERIZON - New York, NY – 8/2005 – 9/2007

Construction Manager

Responsible for managing construction crews

Assisted work crew with testing communication lines to ensure specifications are met

Supervised the installation of telecommunications equipment, routers, switches, multiplexors

Maintained an environmentally safe and secure construction site

Monitored the excavation and installation of conduit cables underground

Tested the connection of microcomputer or terminal to data communication lines

BOROUGH OF MANHATTAN COMMUNITY COLLEGE - 1995

Associate Degree in Applied Science and Health Information Management

OSHA 10 Certification 12/2016

ACCOMPLISHMENTS

NEW YORK ANNUAL NEW YEAR’S EVE BALL DROP – 2012 - 2014

Responsible for monitoring communication and installation of Fios service

EMPIRE STATE BUILDING – 6/2010 – 7/2014

Responsible for monitoring communication and installation of Fios service

Installed communication and Fios service for Macy*s Thanksgiving day parade

SUPER BOWL FESTIVITIES IN NEW YORK CITY, NY 1/2014

Responsible for installation of Fios service

SKILLS

Establishing voice and data networks by running, pulling, terminating and splicing cables

Installing telecommunications equipment, routers, switches, multiplexors and alarm and fire-suppression systems

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