Software Engineer Senior

Burle Lakshmi Suchitra

Senior Software Engineer

• +91-949******* •****************@*****.*** • linkedin.com/in/lakshmi-suchitra/ Summary

Skilled Software Engineer with 7 years of experience in IT industry having more than 6 years of proficiency in Atlassian Jira, Confluence and JSM Administration. Created complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes. Preparing documentation plan, estimating work and assigning work to the team. Coordinating and tracking all projects for seamless releases using JIRA. Technical Skills

Administration Tools: JIRA Software, Confluence, Jira Service Management, DocuSign eSignature

External Tool Integration: GitHub, Bitbucket

Web Technologies: React, HTML5, CSS

Operating Systems: Windows 10

Professional Work Experience

AD3I Software Solutions Pvt Ltd (A Verisk Business) March 2023 – June 2024 Senior Software Engineer

Project: Product Development

Creation of JIRA Projects based on user requests.

Creation of new JIRA users and JIRA groups

Implementing JIRA workflows using advanced features such as Post functions, Conditions and Validators

Experience in configuring Field configurations, Notification schemes, Screen Schemes, Permission Schemes in JIRA Projects

Creating JIRA Service Desk projects, Custom fields, Issue Types and, screens for Customer portals.

Configure the Customer Portal, request types, queues, SLA metrics and automation.

Managing Groups and Role management based on projects. Tata Consultancy Services April 2022 – February 2023 IT Analyst

Project: Phoenixes

Client: Apple

Experienced in Upgrading Atlassian Tools.

Troubleshooting and fixing errors common to Applications and Application servers.

Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.

Created users on Active Directory, synchronized the users on Jira and assigned groups and spaces.

Installed and managed plug-ins for Jira and confluence in production environment.

Managed JIRA Add-ons and Worked on Setup JIRA for Helpdesk/Tickets.

Published JIRA gadgets and dashboards on confluence page. Quess Corp February 2021 – March 2022

Software Engineer

Project: Smart Farm plus

Client: CropinTechnology Solutions

Prioritizing workload and resolving tickets based on Service Level Agreements

Integration of JIRA with other applications using plug-in

Importing bulk issues into JIRA Projects using CSV files

Participated in JIRA Upgrade from 7.1.8 to 7.7.1 version

Migration and restoring of JIRA

Support business owners as required on projects (E.g. User Acceptance testing) Monocept Consulting services Pvt Ltd September 2020 – December 2020 Software Engineer

Project: ICICI Lombard

Client: ICICI

Creating updated work process for exchange parallel confirmation.

Created formats and dashboards for tweaked perspectives of the information particular to every gathering and line of business.

Produced scripts for viable combination of JIRA applications with different tools.

Designed custom JIRA workflow and worked on JIRA for Bug Tracking.

Plan, evaluate, deploy, operate and maintain tools to suit the expanding user database

Provided training to technical and non-technical teams to use Atlassian tools

Managed various development tools, testing tools and monitoring tools

Worked on Integrating JIRA with Confluence and Worked on JIRA for Test Case Management Vishist business solutions pvt ltd May 2017 – August 2020 Software Engineer

Project: Ebiz August 2018 – August 2020

Client: Verizon

Experience in configuring Field configurations, Notification schemes, Screen Schemes, Permission Schemes in JIRA Projects

Creating JIRA Service Desk projects, Custom fields, Issue Types and, screens for Customer portals.

Creating and managing filters.

Closely work with project managers to develop project or sprint plans as required

Conduct/participate in scrum meetings and other project meetings

Monitor/Review team member task assignments and project deliverables

Review project status reports and assist with impediment resolution

Support business owners as required on projects (E.g. User Acceptance testing). Project: Derivatives Connect May 2017 – July 2018

Client: Vishist business solutions pvt ltd

Created Web application front end as per design components.

Application design and development with Bootstrap and REACT JS. Education

Bachelor of Technology in Electronics and Communication August 2013 – May 2017 Aditya Engineering College, Surampalem, Andhra Pradesh

Certifications

Jira Advanced 2024 Manage & Administer Jira Like a Pro From Udemy

Jira Software 101: Advanced User From Udemy

DocuSign eSignature Administration Specialist 2022

Introduction to Programming using HTML and CSS

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