Customer Service Press Operator

professional summary

A diverse professional with about 7years of professional experience in both customer service, Production Technician and Press Operator/Assembler. Extremely organized and able to work within multiple teams to provide solutions and planning and goal-setting acumen to achieve objectives. Effective communicator who easily builds consensus among diverse groups such as managers, co-workers, and others form all organizational levels.

BASIC SKILLS

Inbound Call & Chat Support: Proficient in handling high volumes of inbound calls with a focus on clarity and empathy.

Technical Troubleshooting: Skilled in diagnosing and resolving basic technical issues.

Communication: Excellent verbal and written communication abilities.

Problem Solving: Quick to identify customer needs and provide effective solutions.

Adaptability: Thrives in fast-paced environments with seasonal and evolving roles.

PROFESSIONAL OVERVIEW

Customer Support Representative

American Airline, DFW, TX Oct 2023 – Present

Provided inbound support via phone and chat, ensuring prompt resolution of customer inquiries.

Delivered basic technical troubleshooting for software and hardware issues, escalating complex cases when necessary.

Maintained detailed call logs and utilized CRM software (Salesforce, Zendesk) to track customer interactions.

Recognized for enhancing customer satisfaction by creating a positive and empathetic support environment.

Assisted customers with technical issues over the phone and via live chat, ensuring clear communication and effective problem-solving.

Documented common technical issues to improve internal knowledge bases and training materials.

Collaborated with team members to refine troubleshooting processes and enhance the overall customer experience.

Production Associate

Duravit AG, Duluth, GA Jan 2023 – Oct 2023

Kept detailed records of product to ensure accurate inventories.

Operate a pallet jack to carry products for machine area.

Light maintenance and housekeeping for machine and work area Pack and label parts for shipping and document production totals

Maintain a clean and safe working environment.

Communicate effectively with customers, peers, and management.

Operator/Assembler

Maxezone Auto Part Corp, Norcross, GA Oct 2021 – Dec 2022

Kept detailed records of product to ensure accurate inventories.

Operate a pallet jack to carry products for machine area.

Light maintenance and housekeeping for machine and work area

Pack and label parts for shipping and document production totals

Maintain a clean and safe working environment.

Press Operator/Assembler

Nfor and Sons Company Limited, Douala, Cameroon June 2018 – Aug 2021

Kept detailed records of product to ensure accurate inventories.

Operate a pallet jack to carry products for machine area.

Light maintenance and housekeeping for machine and work area

Pack and label parts for shipping and document production totals

Maintain a clean and safe working environment.

Press Operator/Assembler

Cameroon Telecoms, Douala, Cameroon January 2017 –May 2018

Read blueprints and set press machine accordingly.

Monitor machines for irregularities.

Regularly inspect finished product to ensure they meet the specifications outlined in the blueprint.

Troubleshoot machine malfunctions and complete minor repairs.

Adhere to all safety standards and regulations which includes regular machine maintenance and keeping a clean work area.

Document and file daily production results.

Kept detailed records of product to ensure accurate inventories.

Operate a pallet jack to carry products for machine area.

Light maintenance and housekeeping for machine and work area.

Pack and label parts for shipping and document productions.

Maintain a clean and safe work environment.

EDUCATIONAL AND PROFESSIONAL DEVELOPMENT

Bachelor Science: University of Buea (Cameroon)

Contact this candidate