Customer Service Inside Sales
Resume:
Sarah Ramsey
Endicott, NY ****0
**********@*****.***
Objective
To work in an environment where formal experience in Customer Service and Support, and Inside Sales can add value to an institution’s goals and objectives.
Highlights and Qualifications
•Over 25 years of successful experience in Customer Service and Support.
•Dedicated, reliable, responsible, and dependable.
•Ability to rectify escalated situations, remain calm with a friendly demeanor.
•Hardworking and willing to work beyond a job description.
•Work well as a team player and just as well without supervision.
Work Experience
Guthrie Lourdes Hospital- Binghamton, NY 1/05/2022 - Present
CBSPD Supervisor Interim 01/2025-Present
Certified Sterile Processing Technician (CBSPD)
Follow proper guidelines to decontamination and sterilization of soiled instruments.
Prioritizing workload and ensuring sets are ready for surgeries.
Follow and comply to all AAMI, JCAHO and IFU standards.
Having knowledge of hundreds of surgical instruments as well as functioning properly.
Prioritizing patient safety at all times
Maintain certification every 5 years.
New York State Department of Labor- Endicott, NY 04/2020 - 06/2021
Senior Employment Security Clerk (SESC)
Process unemployment claims.
Assist and instruct customers on the requirements of certifying for benefits.
Work under the pressure of continuous public contact
Respond to customer complaints
Modern Marketing- Johnson City, NY 08/2016-04/2020
Inside Sales Representative (ISP)
Answered customers' questions about products, prices, availability, and credit terms.
Estimated or quoted prices, credit or contract terms, warranties, and delivery dates.
Consulted with clients after sales or contracted signings to resolve problems and to provide ongoing support.
Prepared sales contracts and order forms.
Performed administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
Assisted with training of new employees and provided support to current staff.
Heat Tek Heating, A/C & Plumbing LLC- Binghamton, NY 10/2012-06/2016
Office Assistant
Answered telephones and provided information to callers.
Scheduled and confirmed appointments for clients.
Maintained scheduling and event calendars.
Conducted research on products to find needed information.
Placed orders and kept track on inventory.
Academy Collection Service- Philadelphia, PA 09/2009-08/2012
Debt Collector/ Skip Tracer
Arranged for debt repayment/established repayment schedules, based on customers' financial situations.
Received payments and posted amounts paid to customer accounts.
Traced delinquent customers to new addresses.
Performed various administrative functions for assigned accounts.
Education
High School Equivalency- 2009
Broome, Tioga BOCES- Sterile Processing Technician 10/1/2021-12/19/2021
Certification
Sterile Processing CBSPD 2022
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