Customer Service Machine Operator
Resume:
Mindi Cavalier
Statesville, NC ***** 828-***-**** **************@*****.***
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PROFESSIONAL
SUMMARY
At Kodiak koolers I learned to work together and package materials from insolation to foam coolers stack materials and use label making and pallet wrapping machine.
At JCPenney's Warehouse unloaded trucks and ran the lines sticker label and put them on the line
Gxo logistics I did several departments shipping and receiving and pack out and picking orders with machines ran a box cutting machine did repack and case picking
Statesville brick I ran a machine and cut brick faces operated a forklift and packed materials dug out trenches
As a cashier I learned customer service restocking and handling money and deposit slips ran lottery machines and much more cleaning and organizing SKILLS • Customer service
• Customer assistance
• Work ethic and integrity
• Patience and empathy
• Time management skills
• Cash handling
• Cleaning and sanitizing
• Team collaboration
• Customer service excellence
• Money handling
• Reliability and punctuality
• Product restocking
• Conflict resolution
• Product knowledge
• Refunds and exchanges
• Order packaging
• Decision making aptitude
• Daily reporting
• Retail merchandising
• Drawer balancing
• Reports and documents
• Honest and dependable
• Problem-solving
• Merchandise exchange
• Online orders preparation
• Forklift driver
• Heavy machine operator
• Packaging and shipping
• Computer operator
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WORK HISTORY CASHIER 05/2018 to CURRENT
All American Raceway Statesville, NC
Greeted customers entering store and responded promptly to customer needs.
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• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
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• Built relationships with customers to encourage repeat business. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
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Helped customers complete purchases, locate items, and join reward programs.
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• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues. Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
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Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
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Handled multiple payment methods securely, minimizing discrepancies and potential losses.
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Resolved customer complaints professionally, leading to improved customer relations and loyalty.
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MATERIAL HANDLER 11/2024 to 01/2025
Kodiak Kooler Statesville, NC
• Transported inventory items to appropriate locations.
• Packed items into appropriate containers for shipment. Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
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Kept storage areas organized, clean, and secure to fully protect company assets.
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Collaborated with team members to ensure timely completion of tasks and high-quality work standards
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Used hand-held scanners and physical logs to accurately track item movement
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Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
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Prevented product damage by carefully loading and unloading materials using appropriate equipment.
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Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
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Performed cycle counts and inventory control to accurately track product levels.
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Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
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Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
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• Received and unpacked shipments and new equipment as directed. RECEIVING 08/2024 to 11/2024
JCPenney Warehouse Statesville, NC
Implemented infection control protocols, maintaining a sterile environment for patients receiving intravenous therapies.
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Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
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Contributed to the company''s positive reputation by consistently receiving excellent feedback from customers.
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Supported business growth by consistently receiving positive feedback from customers, leading to increased referrals.
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Improved warehouse efficiency by streamlining receiving processes and implementing best practices.
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Coordinated closely with warehouse teams for seamless integration of shipping and receiving processes.
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Exceeded performance expectations, receiving regular positive feedback from both supervisors and clients alike.
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• Unloaded trucks and stacked pallets
• Labeled boxes
MATERIAL HANDLER 07/2023 to 08/2024
Gxo Logistics Statesville, NC
Prepared shipment boxes for distribution to supply stores. Selected materials from shelves for shipment to customers. Unloaded and organized boxes on shelves for consumer access. Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
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Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
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Used hand-held scanners and physical logs to accurately track item movements.
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• Received and unpacked shipments and new equipment as directed. Unpacked and repacked items in different quantities and configurations for shipment.
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Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
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SAW OPERATOR 04/2019 to 07/2023
Statesville Brick Statesville, NC
Reduced material waste with precise measurements and effective use of raw materials.
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Adapted to varying project requirements by quickly learning new techniques and adjusting saw settings as needed.
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Maintained an organized workspace through diligent cleaning practices, ensuring debris removal after each shift for optimal productivity.
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• Organized pallets of brick for stock
Monitored and inspected sawing machine operations to detect any malfunctions.
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• Boxed brick faces for consumer pickup
• Organize
• Forklift operator moving brick
CASHIER 04/2016 to 03/2017
Market Basket Statesville, NC
Greeted customers entering store and responded promptly to customer needs.
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• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
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EDUCATION N/a
Statesville Highschool, Statesville, NC
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