Quality Control Customer Service

Neha

Dieppe, NB E*A *W*

438-***-****

***********@*****.***

Highly motivated and goal-oriented business student with hands-on experience in fast-paced production, warehouse, and customer service environments. Strong foundation in international trade, marketing, logistics, and inventory management, complemented by technical skills in Microsoft Office, ERP, WMS, and data entry. Proven ability to manage inventory, supervise teams, and ensure quality control. Fluent in English with basic French.

EXPERIENCE

COOK IT, formerly fresh prep, Qc Montreal — Production and Commissary Associate October 2023 - March 2025

• Performed various production tasks, Including Scanning, Packaging, Labeling, and Order picking

• Conducted quality control Checks to ensure product standards were met

• Managed inventory and organized stock efficiently

• Handled frozen food packaging while maintaining quality and safety standards

• Demonstrated knowledge of frozen food items including meat, bakery goods, and desserts

• Adaptability to cold working conditions and maintained productivity in freezing temperatures

• Trained and supervised new employees with multi-tasking ability. TIM HORTONS, Lachine, Qc Montreal — Crew Member

May 2023 - January 2024

• Processed customer orders accurately and efficiently in a fast -Paced environment

• handled cash, Card transactions, and Order processing with attention to accuracy

• Prepared and Baked food items according to company standards

• Maintained excellent customer service during peak hours and high-demand periods. SSENSE, Montreal, QC - Warehouse Associate

Aug 2023 - Feb 2024

• Handle the reception, Picking, Packing

• Received and stocked goods, reduced downtime by 9%

• Created production schedules, ensured 96% on time Deliveries

• Picked, packed and shipped customer orders accurately

• Lifted up to 55 lbs and adapted to fast -paced environments

• Trained and Supervised temporary staff

• Managed inventory while complying with health and safety regulations EDUCATION

TAV COLLEGE, Decarie boulevard,Qc Montreal — Diploma May 2023 - January 2025

2 year program of INTERNATIONAL TRADE.

• Business Planning, Market analysis, and Risk management

• Transport and Logistics, including international shipping regulations

• Inventory management and warehouse optimization techniques

• Marketing strategy and Sales execution and customer behaviour

• Financial management and Budgeting

• Import/Export Regulations and Compliance

• Negotiation strategies and contract Management in global markets. SKILLS

• SOFT SKILLS - Communication, Teamwork, Problem-solving, Organization, Adaptability, Time management, Work ethics, Punctuality.

• WAREHOUSE MANAGEMENT - Inventory management, Order picking, Labeling, Packaging, Stock management, Quality control, Scanning, Material handling.

• LOGISTIC SOFTWARE - Warehouse Management System(WMS), Enterprise Resource Planning(ERP), Transportation Management Systems(TMS), Inventory Management Software.

• TECHNICAL SKILLS - Microsoft Office Suite, Basic computer skills, Data Entry, Labeling Creation Software, GPS and Tracking System.

LANGUAGES

FLUENT English BASIC French

LINKEDIN PROFILE LINK

https:/ /www.linkedin.com/in/neha-neha- 722089284

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