Desktop Support Administrative Assistant

Kaelestis Douglas

Atlanta,GA

Email: ***********@*****.***

Cell: 404-***-****

OBJECTIVE

To acquire a position where my education and experience would be a valuable asset to an organization. Currently pursuing a position in Information Technology, Computer Science, Computer Engineering, or Information Systems and Security.

EXPERIENCE

Professional Sports Catering LLC May 20, 2015- August, 15, 2015

Suite Server

Hours per week: 20 part-time

Responsible for handling and preparing food in the suites of the Gwinnett Braves minor league baseball stadium. Also responsible for serving various multitudes of customers, taking orders, handling bills, and catering preparations for holiday sports events.

Federal Department of Health and Human Services June 2, 2015-August 15, 2015

Administrative Assistant Student Trainee (Clerical)/Computer Hardware Support

Hours per week: 40 Series: 0199 Pay Plan: GS Grade:2

• During Full-time Pathways paid summer Internship, worked under the Office of the Regional Administrator for Centers for Medicare and Medicaid Services. Responsible for handling paperwork, and various clerical based documents. Also responsible for answering, and directing telephone calls to administrative members, as well as making copies and organizing Information-sensitive documents in chronological/alphabetical order. Stocked forms and office supplies as needed. Also assisted with desktop support.

ProLogistix

Communications Test Design Inc.(CTDI) March 2,2019 - May 4, 2019

Cable Modem Troubleshooter

Hours per week: 40

While employed with CTDI, my duties included troubleshooting multiple cable television modems for various wireless connectivity issues; tracing and correcting errors in the company server, and analyzing hardware, software, and network issues using diagnostic tools, knowledge base, and network troubleshooting procedures for WIN7,XP,and tethered network switches.

EDUCATION

Completed Bachelor’s Degree in Computer Science, Alabama State University, Montgomery, AL

Graduation Date: December 2018

SKILLS

Microsoft Word, Excel, PowerPoint Internet, Access

Excellent Customer Service, Administrative & Sales Skills

Experience in Windows Desktop support strategies

Experience in IT troubleshooting strategies

Detail Oriented; Interpersonal Skills; Multi-Tasking Skills, extremely organized

2 years programming experience in Java, C++

CHARACTER REFERENCES

Aundray Mckeithen Roxanna Magwood Cheryl Johnson Andrea Hayes

Desktop Support Former Supervisor Business Owner Internal Auditor

Federal Department of HHS Federal Department of HHS Arise Enterprise Internal Revenue Service 443-***-**** 404-***-**** 770-***-**** 770-***-****

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