Customer Service Client Services

Jennifer Dzuba

***************@*****.***

**** * ********* ********

McCordsville, IN 46055

317-***-****

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

EXPERIENCE Panorama Travel - Travel Guide

08/2022-05/2024

-Resolved any and all issues related to travel plans and services

-Provided excellent customer service in fast paced environment

-Answered incoming calls as they arrive in the queue

-Offered resolutions to de-escalate calls and solve customer issues and/or complaints

Outlook Christian Preschool - Preschool Teacher

09/2018-08/2022

-Read stories to children and taught painting, drawing, and crafts

-Established safe indoor and outdoor play environments for toddler aged children

-Organized creative and fun activities that enhance children's physical, social and emotional well being

-Met with parents and guardians to discuss students progress and areas requiring improvement

The UPS Store - Customer Service Representative/Assistant Manager 02/2016-09/2018

-Assisted Customers in their packing and shipping needs

-Developed positive relationships with customers through friendly interactions

-De-Escalated problematic customer concerns while maintaining a calm and friendly demeanor

-Listened to customers needs in order to provide them with proper services

EDUCATION

Mt Vernon High School

Fortville, IN 46040

SKILLS

-Active Listening

-Client Relations

-Typing Proficiency

-Call Triaging

-Account Updating

-Active Listening

-Conflict Mediation

-Call Center

Experience

-Packing and

shipping World Wide

-Motivated worker

without supervision

-Project Management

-Problem-Solving

Contact this candidate