Customer Service Technician
Resume:
Robert Johnson
Oakland, CA *****
*********@*****.***
Professional Summary
To Ensure Quality Customer Service
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Willing to relocate to: San Francisco, CA - Oakland, CA - Fremont, CA Authorized to work in the US for any employer
Work Experience
Service Technician
Swaglok-Fremont, CA
September 2024 to Present
1. Manufacturing of insolation and measuring
2. Installed, configured, and tested new equipment according to client specifications
• Performed routine maintenance and repairs on various types of equipment, ensuring optimal functionality
• Trained clients on proper operation and maintenance procedures for their equipment Service Associate
Rebel convenience stores/Shell-Oakland, CA
February 2024 to Present
Customer service, count register apon arrival, scan all inventory from incoming deliveries on electronic checkin sheet. Invoice count of vendors as well as product, documenting damages, Cook hot food and make coffee, refill ice in fountain drink machine. Lottery sales and cash out, stock cold drinks in vault. Take out trash inside and outside the gas lanes and sweep inside/outside station . Sanitize door handles and wipe down counters and widows on doors .and clean employees bathroom and make pouches of ice for sale.also merchandising shiefs and problem solving. Sales Associate
7-Eleven-Oakland, CA
March 2023 to October 2023
Customer service, manning the register,California lottery sales/cash outs. Making hot food and coffee, merchandising shiefs, inventory management of stock from the isles to replenishing the cold vault of drinks, sweeping and mopping floors and offices as well as bathroom, sanitizing counters, deli racks and grills and machines for food and drinks, also problem solving skills, cleaning parking lots and taking out trash, inventory management and checkin inventory from vendors. Money management. Handyman Services
AA Sign Image Inc-Stockton, CA
February 2021 to March 2022
Customer service, load/Unload truck and organize yard with all signs and materials for setting. Inventory all stock within the facility. L. E. D light training and disposal. Building raceways as well as painting and use of power tools for restoring building. Drive through and using a ladder 3 points and use of fork lift and scissor lift and manufacturing
Mental Health Worker
Jaqui' Foundation-Oakland, CA
September 2020 to December 2020
Daily activity log of events and behaviors, scheduling outing às well as activities, administered meds, cooked meals and màde snacks, çlean up of work area. Even overtime and over nights, customer service, harm reduction when client shows to be irritable.
Material Handler
Tesla Fremont Factory-Fremont, CA
March 2020 to September 2020
Promote quality service as a material handler standing,bending, leaning and screwing components into vehicle frames, attaching lights, using electrical tools to suggested areas,cleaning up work area, supporting other areas and rotation of places within the facility, bolting down material, safe checking items on computer and receiving supplies to stations through out areas which to complete procedure on demand .
Driver/Warehouse
Reddaway USF-Oakland, CA
May 2016 to September 2019
To ensure quality customer service and safe and sufficient delivery soon arrival Driver/Warehouse
Plasma Ruggedized Solutions-San Jose CA - San Jose, CA April 2015 to May 2016
Driver/Mover/Packer
Corovan Moving Company-San Francisco, CA
February 2013 to April 2015
D.O.T check and inspection of vehicle, load/unload cargo from furniture to glass objects etc, shrink wrapping material when and if needed, customer service, forklift/pallet jack use to assist in fully loading and unloading trailers, over time if needed, IT Tech work of moving and disattaching electric tables, building cubicles and break down of cubicles, color coding of assigned areas, inventory adjustment and knowledge of binding documents, hard labor of bending,crouching, lifting, etc . Also safety as working as a team or independent, tool knowledge. Basic electric tools and strapping down as well as stacking product . Documenting damaged goods if necessary
Demolition Laborer
Philco Construction Company-Orange, CA
January 2012 to February 2013
Loading/unloading materials by recycling bins and by weight, utilizing a sissor lift to reach insulation for removal, dismantling pipes, digging ditches, cleaning offices of building, taking out trash, customer service,
Laborer/Construction
Labor Independent Labor-San Francisco, CA
June 2008 to December 2012
Worked for a temp service, working on construction sites loading/unloading, sweeping, mopping, clearing debris from street and cleaning out buildings, taking yards, irrigation and placing sprinkler systems in grooves, Warehouse inventory of tools, loading/ unloading commercial trucks, Client Safety Service
Saint Anthony's Foundation-San Francisco, CA
January 2007 to December 2008
to assist with clients in a food line given them tickets and making sure that every client is safe as well as staff member from being targeted within the establishment of the soup kitchen as well as Hands-On and ensuring quality service for the safety of the community. Also daily activity log, problem solving, Rover of cameras, energy reduction of sweep of building. Team player as well as independent desk watch Education
High school diploma
Hayward High School - Hayward, CA
September 1995 to November 1995
Skills
• Physical examinations
• Customer service
• Packaging (10+ years)
• Microsoft Powerpoint
• Negotiation
• Hospitality
• Merchandising (10+ years)
• Multi-tasking (10+ years)
• Purchasing
• Food Processing
• Strong group dynamic and equity (10+ years)
• Self-Motivated and driven (10+ years)
• Food production
• Warehouse Management (10+ years)
• Knowledge management
• Excellent time management (10+ years)
• Pricing
• Mechanical knowledge
• Pallet Jack (10+ years)
• Basic math
• None
• Load & unload
• Valid California Identification (10+ years)
• Quality Assurance
• Warehouse Distribution Experience
• Reach Truck (10+ years)
• Machining (5 years)
• Security
• Forklift
• Clear DMV 10yr Printout
• Maintenance (10+ years)
• Food industry
• Freight
• Active listener (10+ years)
• Warehouse Experience (10+ years)
• Order Picker (10+ years)
• Supply Chain (10+ years)
• Tandem navigation & GPS Communication: Ability to compromise to effectively solve problems Excellent listening skills and the ability to focus on the person speaking Unique at enterprising ability to cooperate with others and work as a team Delivery Driver: Shipping and receiving load and unload delivery freight both manually or with equipment, checking for damaged goods received with purchase orders, verifying quality and quality wraps and shipping supplies of all orders, using a forklift, Jack pallet, performing DOT vehicle inspection. Quickly established route familiarity under pressure. Scope of Duties: Achieved success in deliver goods to designated places assist with loading and unloading with time management, strong customer service, pick up and loading, return products, performing excellent customer service at time of deliveries (10+ years)
• Sanitation
• English
• Google Docs
• Assembly
• Cleaning
• Capable working independently (10+ years)
• Janitorial experience
• Guest services
• Social work
• Serving
• Cultural Competence skills (10+ years)
• Inventory Control (10+ years)
• RF Scanner (3 years)
• Logistics (10+ years)
• Strong integrity (10+ years)
• Plastics injection molding
• Google Suite
• Work well with others (10+ years)
• Upselling
• Cooking
• Quality Control
• Moving Experience
• Manufacturing (5 years)
• Heavy Lifting
• Order Picking (10+ years)
• Front desk
• Food handling
• Computer Literacy
• Time management
• Box Truck
• Supervising experience
• Construction
• Commercial Cleaning
• Shipping & Receiving
• Follow all safety rules and regulations (10+ years)
• Industrial equipment
• Custodial Experience
• Mowing
• Humility (10+ years)
• Receptive (10+ years)
• Able to read topographic map (10+ years)
• Materials Handling (10+ years)
• Conflict management
Certifications and Licenses
ServSafe
Chauffeur's Permit
Pallet Jack Certification
Driver's License
CDL
CPR Certification
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