Support Specialist Data Entry
Resume:
Jessica J. Savage
Bedford, IN ***01
**********@*****.***
SKILLS
Data entry, Data Flow Troubleshooting, Product Research, Collaboration with Aggregators, Data Analysis, Peer Coaching, Multitasking, Soft skills, Teamwork, Problem solving, Time Management, Analytics tracking, Program Management EXPERIENCE
Cars Commerce, Inc., Chicago, IL - Customer Support Specialist June 2022 - PRESENT
● Entering data to complete product enrollment, confirming information with clients, receiving and documenting required legal information
(licensing, certifications, proof of ownership)
● Troubleshooting data flow and technical issues to resolve product and performance concerns
● Handling inbound and outbound phone calls regarding requests, issues, concerns, and complaints
● Creating sheets of data based on consumer analytics including site traffic, trends, and concerns
● Team collaboration to identify and resolve issues with customer experience and product delivery
● Working directly with aggregators regarding data flow concerns and facilitating data flow setup
● Extensive use with Thompson-Ruetters CLEAR, FraudNet, Salesforce, Calabrio, Conversations (chat provider), Seismic, Tableau, CreditIQ Bloomington Learning and Development Center, Bloomington IN - Preschool Instructor
July 2020 - January 2021
● Planning lessons, implementing learning plans, and progress reports
● Maintain safety and emergency response certifications and plans
● Creating newsletters and corresponding with parents and administration
YMCA, Bloomington IN - Preschool Instructor
August 2019 - March 2020
● Provide stimulating play environment
● Track student progress and ensure milestones are being met as expected
● Maintain WSI certification to provide swim instruction MCCSC, Bloomington IN - Paraeducator
August 2016 - January 2018
● Implement lesson and therapy plans
● Document and analyze student growth
● Maintain safety skills and emergency action plans
● Collaborate with 3rd party providers to provide optimal education and life skills training
Bayada, Honolulu HI - Recreational Therapist
April 2015 - October 2015
● Develop therapy plans for children 2-3 who are on the autism spectrum
● Create functional routines and manageable adjustments for guardians to implement with client
● Collect data on progress and document client progress, growth, and challenges
● Regularly analyze data to adjust plan to increase efficiency and implementation of therapy plan(s).
● Collaborate with 3rd party providers to create a cohesive plan to achieve goals of client and family members.
EDUCATION
Indiana University, Bloomington - Recreational Therapy September 2008 - December 2013
I studied Recreational Therapy at Indiana University with a minor in sociology. AWARDS
Employee of the Month - 2024
Customer Satisfaction Award - 2024
Peer Nominated Support Specialist - 2024
Employee of the Month - 2023
Customer Satisfaction Award - 2023
Peer Nominated Support Specialist - 2023
Licensed Recreational Therapist with NCTRC
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