Delivery Manager Service

Resume of Nadeemulla Khan Update: Jan **** Page * of 3

NADEEMULLA KHAN

Mobile: +91-973******* Email: ***********@*****.*** SERVICE DELIVERY MANAGER/PROGRAM MANAGER/GTM LEAD

A dynamic IT Professional with Management (MBA-IT) qualification having rich and insightful experience of 20 years, including over 4 years of International (Kosovo, Liberia, Sierra Leone, Tanzania, Monaco) tenure, seeking leadership challenges FUNCTIONAL SKILLS

Accomplished track record of diverse engagements like IT Consulting, IT Operations Management, Delivery Management of IT Infrastructure & Support Service, Process Governance, Training, Pre-sales Support for POC.

Extensive experience of AWS Cloud Architecture.

Communication & Coordination with all stakeholders for clarification and compliance to Business Demands;

Adept in Team Management skills like tasking, delegation, monitoring, feedback, skill upgrade, competence management, career planning, motivation & mentoring

Cohesive Team Player with Fast Learning Curve along with strong analytical, problem solving, innovation, planning, organisational, communication & interpersonal skills. TECHNICAL SKILLS

Hardware: Dell Power Edge 2500, Compaq 1600 ProLiant series, HP ML500 series, IBM Servers

Storage: EMC CLARiiON, IBM XIV/DS 4300, HP MSL6000 Tape library

Networking: Routing, VPN, Polices, Cabling, Crimping (Cat5/Cat5E)

Messaging: MS outlook, Lotus Notes, MS NetMeeting

Servers: Remote management System Servers, IIS, Terminal Server, ESX server 3.x/4.0/5.0, SMS server

Virtualization: VMware (vCenter, vSphere, vCloud)

Cloud Computing: Implementation of Public cloud services, on boarding the clients on to Cloud Management Platform (AWS)

Operating Systems: Win 3.1/9X/NT 4.0/2000/2003/2008, Red Hat Linux 4.0

System Services: Active Directory (2000/2003), DNS, DHCP, WINS, Proxy, File -Print, DFS, Backup (VERITAS), Scripting, Opsware (patching), RAID Configuration/Controllers, HP Array configuration utility ACU

Graphic Tools: Photoshop, Corel Draw, Visio

ITSM Tools: GFI Server Monitor, Net IQ, HP insight, Dame Ware, ServiceNow- Software Asset Management

CAREER GRAPH

FREE LANCER

Short term Service Delivery Contratcs/projects (Sep 2022- till date)

~ As a Freelance delivery Manager, looking after the delivery of IT infrastructure services, ensuring they align with the organization's goals and objectives.Develop and implement service delivery processes and procedures to optimize efficiency and effectiveness.

~ Define and negotiate service level agreements (SLAs), Monitor and report on SLA performance, taking corrective actions as needed. BCT CONSULTING, BANGALORE

Service Delivery Manager/ (DataCenter USA Hillsboro) (March 2021- July 2022)

~ Oversee and manage the overall delivery of IT infrastructure services, ensuring they align with the organization's goals and objectives.Develop and implement service delivery processes and procedures to optimize efficiency and effectiveness. Areas of Strength

Cloud Service Delivery

GTM Lead SAP

workload

AWS Solution design

Service Delivery

Management

IT Operations

Management

Managed Services &

Production Support

IT Process

improvement

System Administration

(Windows/UNIX/VMware)

Team & People

Management

Certification/Training

AMAZON – AWS

Solution Architect

Azure Cloud Certified

Six

Sigma/Lean/Prince2

/Servicenow SAM

IBM Certified Solutions

Advisor-Cloud Computing

Architecture V1

IBM – TSAM (Tivoli

Service Automation

Manager)

IBM – TPM Tivoli

Provisioning Manager

ITIL (Cloud Computing

Foundation)

ITIL V3 (ITSM 2011

Foundation)

VMware Certified

Professional (VCP 4.0 -

vSphere 4)

Certified Novel

Administrator (CNA)

Certified Ethical Hacker

(CEH)

Microsoft Certified

Systems Engineer

(MCSE)

Resume of Nadeemulla Khan Update: Jan 2024 Page 2 of 3

~ Define and negotiate service level agreements (SLAs), Monitor and report on SLA performance, taking corrective actions as needed.

~ Vendor Management:Manage relationships with IT service providers and vendors to ensure contractual obligations are met.

~ Team Leadership:Lead and manage a team of IT professionals responsible for delivering infrastructure services.Provide guidance, coaching, and performance feedback to team members.

~ Training:Risk Management:Continuous Improvement:Compliance and Collaboration with Other Teams:

~ Implement continuous improvement initiatives to enhance the quality and efficiency of IT infrastructure services, Reporting and Communication:

~

ITC INFOTECH, BANGALORE

Program Manager (April 2019- July 2020)

~ Technical Support leader with high energy with a long vision to see problems and potential solutions.

~ Managing a Cloud program of ITC infotech (AWS/AZure)Industry experience with 20 years of experience

~ Develop strong relationships with Customer Success, Engineering and Product teams.

~ Maintain solid customer relationships by handling their questions and concerns with speed and professionalism efficientl

~ Managed a team of 50+ members

~ Proven experience to run support with industry standard KPIs such as CSAT, SLA Compliance CAPGEMINI INDIA (P) LTD., BANGALORE

Manager -Service Delivery /GTM Lead (Sep2010-April 2019) Performed various roles in my 8 years of tenure with Capgemini. Lead Right cloud division (October 2010 – Dec 2014) as a Team lead -VMware platform/Datacenter setup for Right cloud and Cloud CoE Lead the Cloud Service Brokering team (Jan 2015 – May 2017) Leading, Architecting, building, provisioning, solutioning and delivering the various services for Public cloud offerings of AWS, MS Azure. EDS AN HP COMPANY, BANGALORE

Principal Infrastructure Engineer (Dec 2008 to Aug 2010)

~ Reported to the Manager and led a team of 15 resources in projects for deployment & support of virtualization to enterprise clients all over the globe.

~ Managed Support Service delivery for VMware Virtual Infrastructure with Wintel servers, conducting Root Cause Analysis and resolution of escalations.

~ Responsible for defining strategy, process, procedure and services and procedural documents for the VMware infrastructure platform.

~ Involved in management of multi-location data centres of the organization including the IT Infrastructure and Services Support.

~ Performing team administration routines as well as team development and people management activities. OTHER PREVIOUS ASSIGNMENTS

IBM india - Technical Services Professional (Jun 2008 to Nov 2008)

Trigyn Technologies Ltd. (United Nations), Liberia as Sr. Engineer (Nov 2005 to Oct 2007)

ES-KO International Inc., Monaco as IT Support Technician (Nov 2004 to Oct 2005)

Unique InfoTech, Mysore as Customer Support Manager (Dec 2002 to Mar 2004)

TCIL India (United Nations), Yugoslavia as Regional IT Assistant (Nov 2001 to Nov 2002) EDUCATION

● M.B.A. (Information Systems), from Sikkim Manipal University (2012) with 58%

● Bachelor degree from CSJM University (2001) with First Class PERSONAL PARTICULARS

Resume of Nadeemulla Khan Update: Jan 2024 Page 3 of 3 Languages known: English, Hindi and Kannada

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