Customer Service Hands-On

REYNANTE D. SUAYAN

*** *. ******* **., *******, CA 92805

Tel. 714-***-****

*******@*****.***

SUMMARY:

Experienced in overseeing operations in corporate environments and managing staff within the airport and hotel industries. A dedicated Valet Driver who prioritizes customer service, vehicle care, and professionalism. Skilled in handling all types of vehicles, adhering to structured systems, and ensuring prompt and secure vehicle retrieval. Specializes in valet services for hotels and parking facilities. HIGHLIGHTS:

Proven experience in managerial and supervisory roles within the airport and hotel industries.

Extensive background as a parking attendant in a luxury 5-star hotel.

Strong customer service expertise gained through years of experience in the hotel industry.

Skilled in driving both manual and automatic vehicles, including high-end and exotic cars.

Dedicated to delivering exceptional service and enhancing customer satisfaction.

Experienced in handling vehicle retrieval for high-profile guests and celebrities. WORK EXPERIENCE:

LAZ Parking – Airport Services – John Wayne Airport, Santa Ana, CA November 2023 – March 2024 Overnight Shift Supervisor - Manager on Duty (MOD)

Oversee Operations – Manage parking facility functions, monitor entry/exit points, and ensure smooth workflow. Supervise the collection of parking fees and reconcile cash or electronic transactions. Ensure parking equipment

(gates, pay stations, ticket machines) is functioning properly and report malfunctions. Conduct regular patrols to ensure safety and order in the parking facility.

Customer Service – Assist customers with parking issues, payments, and inquiries while handling complaints professionally. Handle complaints and escalate unresolved issues to management when necessary.

Security & Safety – Monitor surveillance, enforce safety protocols, and respond to incidents or suspicious activity. Work with security personnel and airport authorities to ensure a secure environment.

Team Supervision – Lead overnight staff, assign tasks, and ensure adherence to procedures. Conduct shift handovers and report any incidents or concerns to the day shift supervisor or management.

Reporting & Compliance – Document shift incidents, maintain financial accuracy, and enforce parking regulations. PCA-Parking Company of America – Huntington Beach, CA June 2023 – November 2023 Parking Attendant – Valet (Graveyard/Part time)

Worked as a Valet Graveyard shift at the Hyatt Regency Huntington Beach.

Coordinated valet parking assignments with other valets and supervisors.

Worked to make sure that a customer’s car was returned as fast and safely as possible.

Watched closely for the other actions of other valets and drivers to avoid accidents.

Often called to back-up Cashier & Key person and post charges into system.

Work very well with hotel staff in resolving customer issues. SYSTEM PARKING, INC. – Chicago, IL March 1992 – August 1997 Lead Parking Attendant – Valet (full time)

Assigned to do valet service at different 5-star hotels in the downtown Chicago such as the Fairmont Hotel, Hyatt Hotel and Swiss Hotel.

Worked as a parking attendant for a parking structures and parking lots.

Coordinated valet parking assignments with other valets as the lead team leader.

Experience in working with different hotel staff like the Doorman, Concierge, Porters (bellhops).

Worked to make sure that a customer’s car was returned as fast and safely as possible.

Watched closely for the other actions of other valets and drivers to avoid accidents.

Often called to back-up Doorman in directing traffic in front of the lobby.

Usually asked to work for special parties with high profile guests. EDUCATION:

DON BOSCO TECHNICAL INSTITUTE – Manila Philippines - High School Diploma, 1995 EVEREST COLLEGE CPE (formerly Learning Tree University LTU) – Irvine, CA - A+ Comp TIA Certification & Training/PC Service & Support, November 2000

REFERENCE:

Available upon request

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