Technical Support Systems Administrator

TODD KOCHIS

(***) *** – **** • ********@*******.*** • Woodbridge, Virginia 22192

PERSONAL SUMMARY

Highly motivated candidate with decades of experience in system administration and technical support. Experience spans four classification levels, including servers stocked with In-House Solutions, Exchange, SCCM, and Domain Controllers with physical and virtual configurations. Proven track record of monitoring accreditation packages, guiding system operations, and obtaining Authorizations to Operate. Extensive experience in patching classified and unclassified servers including Top Secret. In addition to Systems Administration, work history includes solving network and connectivity issues as a Comcast Account Executive and managing Department of Homeland Security (DHS) network, equipment, and security software as a Digital Technical Support Specialist. Eager to put these extensive skills to work for a respected company.

PROFESSIONAL EXPERIENCE

GENERAL DYNAMICS INFORMATION TECHNOLOGY (GDIT) / INSCOM – FT. BELVIOR, VIRGINIA 2023-12/2024

Senior Systems Administrator

Perform systems administration of desktop and server systems connected to local and wide area networks.

Desktop system management responsibilities involving account monitoring, security, Operating System (OS) installation, and other local area system administration related functions.

Provide support for implementation, troubleshooting and maintenance of IT systems Manage IT system infrastructure and any processes related to these systems Courteous communications with customers requiring IT support services.

Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

Provide Tier 1 and Tier 2 problem identification, diagnosis and resolution of problem Provide support for the escalation and communication of status to agency management and internal customers.

Provide support for the dispatch system and hardware problems and remains involved in the resolution process Configure and manage UNIX and Windows operating systems.

Install/load operating system and application software Isolate and resolve of hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof.

Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance.

Integrate new technologies into new and existing systems including the transition and migration of corporate systems.

GENERAL DYNAMICS INFORMATION TECHNOLOGY (GDIT) / NCIS – QUANTICO, VIRGINIA 2019 – 2023

Systems Administrator / Cyber Security Analyst

Continuously monitors 12+ accreditation packages including ACAS scans, ACAS remediations, and Stig checklists.

Performs monthly patching of production servers on unclassified and classified (including Top Secret) equipment.

Provides guidance to system operations (domain administration) to complete necessary accreditation packages.

Critical to obtaining an Authorization to Operate (ATO) on several packages including CUI, Secret, and Top Secret.

ENGILITY – CLIENT DTRA – WASHINGTON, DISTRICT OF COLUMBIA 2014 – 2018

Systems Administrator / Desktop Support

Ensured currency of Defense Security Service accreditations utilizing ITIL Fundamentals.

Installed and maintained WSUS through to connection within the DOD Secret Local Area Network.

Supervised account access and group policies to align with hardening, security, and certification standards leading to a reduction in the infrastructure’s vulnerability.

Managed the complete migration from Microsoft 2003 Servers to a 2008 environment.

Received a full 3 year and successful assessment for Command Cyber Readiness Inspection passage.

COMPUTER SCIENCE CORPORATION – WASHINGTON, DISTRICT OF COLUMBIA 2011 – 2014

Systems Administrator

Executed remote Tier 2 support to resolve critical staff issues for client (FBI) supporting field and headquarters personnel.

Monitored and managed three enclaves using HP OpenView.

Implemented, analyzed, and repaired failed clusters on the Windows 2008 environment, Domain Name Systems (DNS), and Dynamic Host Configuration Protocol (DHCP).

Liaison to other Tier technical teams to ensure ITIL best practices regarding workflow and closure of incident management.

Performed configuration on FBI framework in accordance with the security protocols in place.

CREATIVE INFORMATION TECHNOLOGY – WASHINGTON, DISTRICT OF COLUMBIA 2007 – 2011

Desktop Technical Support

Managed Department of Homeland Security (DHS) networks, equipment, and security software including administration of all Active Directory objects (printers, user accounts, groups, and organizational Units).

Created and restored Microsoft Exchange mailboxes for numerous departments.

EDUCATION

VIRGINIA POLYTECHNIC UNIVERSITY – BLACKSBURG, VIRGINIA

Bachelor of Science: Finance 1988

NORTHERN VIRGINIA COMMUNITY COLLEGE – ANNANDALE, VIRGINIA

Associates of Science: Information Systems Technology 1998

TECHNICAL PROFICIENCIES AND CERTIFICATIONS

Software Applications: MS Office Suite including Advanced Excel, Visual Basic Programming Language. Certifications: Blackberry Enterprise Server, CompTIA (A+, Network+, and Security+), HP OpenView, Jet Admin, ITIL V3 Foundations, MCSA, MCDST, CMTS, Microsoft Group Policies, Lexmark Cloud Printer Solutions. Core Competencies: Active Directory, Cisco Catalyst 2960, DHCP, DNS Management, DRAC, GhostCast Server, Microsoft Exchange 2003, Network Connectivity, Norton Ghost, OS Image Management, Remote Desktop, SCCM, SharePoint, Symantec Net Back-Up, VLAN Management.

Contact this candidate